Licence trouble - WinME - Office

Discussion in 'Software' started by muymalestado, Jul 7, 2008.

  1. muymalestado

    muymalestado Private First Class

    The laptop died and the HDD has been put into a PC box which runs along just fine.

    However, OfficeXP/Word2002 will not allow any work. Can't create new docs. Can't copy. Can't Save-As. The messages are varied but revolve around renewing the licence!!!

    Is this a licence 'thing'? Can I work around it somehow?

    Thanks
     
    muymalestado, Jul 7, 2008
    #1
  2. akhilles

    akhilles First Sergeant

    I don't know the answer to that, but you can download openoffice.org for free that can read and write MS Office files.
     
    akhilles, Jul 7, 2008
    #2
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    The laptops HD is it set as master or slave in the working PC?

    If running off a slave Office, then you may get errors for licence as the registry links are not on the main OS master drive. Also with how licencing works a change of hardware can flag this up and re-activation is needed.

    I have had a HD die before now and reinstalled Office on the new HD and all I had to do was call up MSFT support* and tell them I had a hardware failure, gave them the licence key I had and they gave me back an activation code.

    *Gained the number from running the activation wizard and choosing activate by phone.
     
    DavidGP, Jul 8, 2008
    #3
  4. muymalestado

    muymalestado Private First Class

    Thanks Halo

    Master/slave is a good call. It is disk0 in Bios and is the only HDD. I connected to same IDE socket (labelled Master on the cable) as the old PC HDD was in and I set jumper 1 which I hope was the correct pins. So I think the master attribute is OK, but I'll check.

    The booting and running of other software is fine so I think the HDD is a master; I could be naive.

    I was worried the OfficeXP or WinME carried a registration burden from Microsoft, but I think these versions are too old for that.
     
    muymalestado, Jul 8, 2008
    #4
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Cool cheers for that, just wondered on if that drive was added as a slave, so can only go with its triggered an activation issue, if you'd have had XP or Vista, as OS opposed to ME I woudl have suspected those would have had same activation message. WinME has no issues with re-install and activation, but OfficeXP does fall under OGA ( Office Genuine Advantage ) just like XP and Vista have WGA ( Windows Genuine Advantage ) so think with your limited functionality your in limited mode until activation has go through again ok.

    If you have original media and licence key and the software is non working at present then either a repair of office ( Help > Detect and Repair ) or a reinstall and in the re-install and entering licence key flags up that this licence is in use already then choose the activate by phone choice and call to MSFT support should get you re-activated, been through it many an time, and if you have original media then they accept a crashed PC as a viable re-activation.

    before the call and re-install try this in the Office Validation diagnostics online page, may give clues as to whats up and can in some instances fix activation/validation issues
     
    Last edited: Jul 8, 2008
    DavidGP, Jul 8, 2008
    #5
  6. muymalestado

    muymalestado Private First Class

    Many thanks Halo - the work is cut out . . .
     
    muymalestado, Jul 9, 2008
    #6

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