Losing Internet Connection, Slow Computer

Hi, Everyone.

Im having trouble keeping internet connection... I will make this as easy to read as possible... and i thank you very much in advance for any help you can give!

I have a 3 month old Sony VAIO pc.


I have norton anti virus, spysweeper, adware SE, hijack this, and crapcleaner.

I update all of these quite often.


About 2 weeks ago i noticed my computer slowing down (right clicking, etc).

Then my internet connection started cutting out every once in a while... I have cable internet from Time Warner (Road Runner)...

The cable light will start blinking rapidly, the data light will completely shutoff... and the power and PC lights stay on... This goes on for about a minute, then i get internet connection back.

This happens about 1-4 times every hour, and gets extremely annoying.


Ive ran all of my spyware, antivirus, crapcleaner programs many times... Ive tried running them in safe mode... ive reset my modem...


I have no idea whats up.


One day while running Norton it picked up a trojan called "Trojan.moo"... but couldnt fix or delete it... Everytime i run norton now, it doesnt show it, but i dont think it ever got fixed. Im wondering if this is why im losing connection?

Sorry for the very long post.

Thank you!

 

Welcome to MajorGeeks!

I have cable internet also, only by Charter and not Comcast. The problem that you describe sounds like a provider issue. I have ran into this in the past and can't give a good answer for fixing it, although others may! I have always just reset my modem and my switch.

 

Maybe theres something i could download that could possibly diagnose the problem?