Lost Audio

I have just finished cleaning my machine with help from the Malware Removal forum. Since beginning that project I have lost all audio. I'm sorry I cannot pinpoint that exact point or situation at which it disappeared. Just know that it is gone.

Can you help?

 

My computer is a custom built my a local shop here. I noticed that the Everest report had "unknown" on the motherboard. If necessary I can probably check with the computer store here to find the name of the motherboard manufacturer.

 

HALO

I downloaded and installed the NVIDIA all in 1 driver package ver: 812 from the ASRock website. Then I downloaded the Realtek high definition audio driver ver:R1.41 and tried to install it. It proceeded through the Install Wizard and gave me this message: "Microsoft Bus Driver should be loaded in your system before installing the Realted HD Audio Driver". When I click OK or close the error window the Install Wizard shuts down. I thought that I was installing the bus driver in the first step?

Vroom

 

Halo,
For some reason I am having trouble installing the UAA driver from Microsoft. I have downloaded the hotfix file 216955_intl_i386_zip.exe to my Downloads folder. When I execute the file in brings up a Microsoft Self Extractor to unzip the file and asks where I want to unzip the files to. I have responded with my C:/ drive and with my Desktop folder on separate attempts. It then asks me for a password for unzipping each file and I respond with "Skip". I then get a message saying that the files were successfully unzipped, but I cannot find them either on the C:/ drive or the Desktop folder.

Apologies for the trouble, but this is where I am.

Thanks,

Vroom

 

Halo

I'll try to tell you exactly what I have done to this point and hopefully you will be able to follow.

I downloaded the file KB888111 commonfiles to my Desktop and extracted the files. Before doing this I had noticed that in Control Panel/System/Hardware/Device Manager/HOMEPC/System Devices I had an item named PCI Device with a yellow exclamation point calling for an uninstalled driver. So I double clicked it and called for a driver to be installed from the KB888111 commonfiles folder on my Desktop. It performed the procedure and now I no longer have the PCI Device item with the yellow exclamation point. Instead I now have the item Control Panel/......Device Manager/HOMEPC/Sound, Video, and game Controllers/Audio Device on High Definition Audio Bus that has the yellow exclamation point. When I double click on that item and call for a driver to be installed from the KB888111 commonfiles folder on my Desktop I get the error message "The file ALCMTR.exe on the Realtek HD Audio Installation Disk is needed" and of course, I don't have that Disk. So on to the next thing, I guess.

Just so that you know the files that I have in the KB888111 commonfiles folder are:
hdaprop.dll
hdashcut
hdaudbus
hdaudbus
hdaudio
hdaudio
hdaudres.dll

Again, my apologies for all the trouble, but I want you to know how much I appreciate your efforts.

Thanks a bunch,

Vroom

 

I figured it out!!!!!!! I went back to ASRock and downloaded the Realtek Audio driver again and then ran the setup function and it works.

I HAVE THE AUDIO BACK HOORAY!!!!!!

Thank you, Thank you, Thank you You have been a tremendous help. I learned a lot and I totally respect and appreciate your great service. All computer users should know about Major Geeks.


Thanks,

Vroom