lu1814 live update problem - need to delete old network connections

Hi Chaps,
I've got noton 360 on my machine and just recently the live update function has stopped working. I've tried re-installing and switching off the firewall without success, I've been onto Symantec and they suggest it's down to the fact I've got old network connections hanging around even though I'm not using them, I'm connected upto via an adsl router. I can access the web and email with no probs but I can't delete the old network connections, when I select them and press delete nothing happens.

Can anyone please help me with removing these old network connections ?
Thanks in advance.

 

Hi stigbob and welcome to MGs.

2 quotes from MS MVP - Networking

#1
A new network connection is created for each physical network device installed in the machine.

For example, if there's onboard LAN on the motherboard, then that will
create an entry.
Firewire devices create an entry.

To remove these, un-install them in device manager, shut down and physically
remove them from the machine.
If it's a device on the motherboard which you can't remove, then disable it
in BIOS. This will prevent windows re-detecting it and re-installing at
boot-time.

Do some of these connections belong to devices which are no longer in the
machine, preventing removal of the device from Device Manager?

Then use this...

Device Manager Does Not Display Devices That Are Not
Connected to the Windows XP-Based Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;315539

to force Device Manager to show the nonpresent devices.
The nonpresent ghosts should now reveal themselves.
You could then delete the nonpresent network adapter from device manager,
and re-boot.

The network connection should be gone.


#2
Each LAN connection uses a particular hardware network adapter, as
shown in the connection's properties under "Connect using". The only
way to delete a LAN connection is to go to Device Manger and remove
the network adapter that the connection uses and then to prevent
Windows XP from re-detecting and re-installing the network adapter in
one of these ways:

1. Physically remove the network adapter if it's an add-on card, or:

2. Disable the network adapter in the computer's BIOS setup if it's
integrated into the motherboard.

It's easier to simply right click, disable, and ignore an unused LAN
connection.

Hope this helps.