major printer problem please help

Discussion in 'Hardware' started by tooshort064, Jun 10, 2007.

  1. tooshort064

    tooshort064 Private E-2

    i bought a hp photosmart pro b8350...
    the problem i am having is i did a fresh install of windows xp pro
    i installed the printer and software for editing...
    the printer printed everything just fine and i mean FINE!
    well after doing xp updates and so forth the printer will only print documents
    will not print photo's when i try to print a picture it shows the document in the print spooler then all of a sudden it shows it being deleted and it gets deleted.....
    i have several times reinstalled windows removed updates and so forth but it seems to do the same thing over and over again....
    machine spec are below along with limited software to show you my configuration just incase someone has a good ideal as to what this can be
    processor-AMD 64bit Socket 939 3700+
    motherboard-Asus A8N Sli Deluxe
    GPU-dual bfg technologies 7800 gt's in sli mode
    memory-1.5 gb of patriot 3200 ddr d
    sound-creative soundblaster audigy 2 platinum pro
    c:drive-western digital raptor 74.6gb
    d:drive-seagate 7200 rpm 120gb
    e:drive-samsung 7200 rpm 300gb
    f:drive external seagate 250gb
    mouse logitech mx1000 laser
    dvd burner hp lightscribe dvd640i
    dvd rom pioneer
    power supply bfg technologies 1000watt

    software
    teamspeak
    hp imagezone
    hp photosmart essential
    ea games command conquer generals and zero hour exspansion
    all drivers are up to date

    all help in this matter would be greatly appreciated
    thanks again tooshort
     
  2. baklogic

    baklogic The Tinkerer

    Having looked on HP support website, I found nothing in faq,s, except a similar problem with a MAC , which obviously will not apply to yours.
    However, sometimes an acrobat reader, or other plugin can cause these queer happenings.
    I would suggest disabling all the explorer add-ins, temporarily to see if the problem clears,- if not, I would go to hp support
    http://h10061.www1.hp.com/ccsearch/...r&ctry=us&lang=en&dlc=en&sni=2512439&search=0
    and choose e-mail support, on that page, to get a HP technition to look into it.
     
  3. ashura001

    ashura001 Private E-2

    I've been having the exact same problem since February and have been back and forth with HP ever since it started.
    I'm somewhat glad to know that I'm not the only one with this issue.
    I actually just reformatted a couple of days ago and it was working perfectly before I finished installing all of the Windows Updates and my usual apps (Adobe CS3, K-Lite Mega Codec Pack, Foobar2000, and Clean Access Agent, which my school requires).
    I was still successfully printing borderless 11 x 17 pages up until some point after installing updates 929969 and 933566. I know that this was when I finally installed the driver for my video card (Forceware 163 beta), CS3, the driver for my Wacom tablet, and K-Lite. I'm pretty sure that some automatic updates slipped though as well, but I don't know which ones.

    I plan on reformatting again tomorrow night and cataloging every step I take along the way to try and pinpoint the moment that it breaks. If you want, I'll post a follow up to this post.
     
  4. baklogic

    baklogic The Tinkerer

    I do remember having problems, myself with a HP all in officejet, and I plumb forgot, as I don't have it, now.
    The automatic download updater for HP caused it. I decided to disable automatic HP check for updates, and kept the old drivers, and I had no more problems -
    Try disabling HP automatically checking, and updating, within the programs - I had no further problems with mine after that.
     

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