Maleware Suspected...

Important Notice: A new version of SUPERAntiSpyware is available.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this log later.

Also please run Combofix as per the instructions in the R&R and attach the log for that too.

 

Yes, you will need to uninstall AVG:

Please go here and download and run the AVG Removal Tool.

Leave it uninstalled until Kes tells you to reinstall it.

 

Yes. Exactly.

 

To clarify, did you run the avg removal tool?

AVG Remover(32bit) 2011
(avg_remover_stf_x86_2011_1165.exe)

Also ensure Spybot search and destroy's teatimer is disabled before running Combofix!!

 

Just delete it and then run Combofix regardless of any warnings.

 

What actual malware problems remain because your logs look good to me. We can do the below after you have run Combofix:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

After clicking Fix exit HJT.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Well I thought you already had uninstalled AVG but were just complaining of remnants. Is it now uninstalled or not? If not then please uninstall it. But first SHOW me the actual file paths of the threats being found.

 

I could get rid of all remnants of avg for you however I am not seeing an urgency for combofix to be run if you say all that avg was finding was

Obviously you had it quarantine them so now I am asking you, what malware issues remain?

 

If your credit card has been used you should consider this:

• Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.
• From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.

Now do this so I can get a fresh look on what your status is: We can later try combofix again just to cover all angles.
Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

I need you to actually do this before a new log will be created, Lisa.

 

Re: Malware Suspected...

Nope LOL

No problem!

Ok so to clear up from avg and a few other things before we attempt to run Combofix again.

Please disable Spybot's TeaTimer as requested or it will hinder any fixes we try to implement.

How to disable Spybot's TeaTimer


Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe (file missing)

After clicking Fix exit HJT.



Now download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

C:\Documents and Settings\Lisa\Application Data\mainhst.zgh <--- What is this?

Now run Ccleaner (Not the registry section just the cleaner itself)

Can you run Combofix at this point? If so then attach the C:\combofix.txt

 

I am not seeing anything else to do. How are things running for you?

 

C:\Documents and Settings\Lisa\Application Data\mainhst.zgh <-- Yes, kill it.

It's meant to be a female with ALOT of red hair :-D

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!