Malware causing many problems and scans would not all work

These files belong to AVG Internet Security.

You have both AVG and Norton 360 installed. Uninstall one!

Use windows explorer to find and delete:
c:\windows\system32\ssbtsr.exe

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

Actually this is from ScanSpyware which should be uninstalled. Then if the file remains, it should be deleted. If ScanSpyware cannot be uninstall (which is probably the case) all folders and files from it need to be deleted.

 

Did you not read this:

1. Make sure you read our policies on illegal software:
   • Warning about Keygens, Cracks, and other Illegal Software

The cracked software came in on the 26th. I suggest that you cease doing anything to your computer that we have not asked you to do until we are finished cleaning your system.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.
-
Now run Ccleaner to clean out only temp files and nothing else!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

 

You are missing a system file. Let's replace it.

Now download and save this XPsp3bu.exe to your C:\ root folder. You must do this properly. Now run the XPsp2bu.exe program by double clicking on it. You may or may not notice a quick flash of a black window. This is normal. The program runs quickly and just extracts some files we need.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.
-
Now run Ccleaner to clean out only temp files and nothing else!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:
* C:\ComboFix.txt
* C:\Avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

We need to use combo to copy that file it seems.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

FCopy::
C:\MGtools\temp\eventlog.dllmg|C:\WINDOWS\system32\dllcache\eventlog.dll
C:\MGtools\temp\eventlog.dllmg|C:\WINDOWS\system32\eventlog.dll

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the prvevious file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

 

And it just got worse.

You are now missing numerous system files. You need to back up your data and personal files to a cd. Do not back up any exe files.

Then I want you to go to start / run / type"
sfc /scannow

Let it run twice ( have your xp cd handy). Tell me what happens.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:
* C:\MGlogs.zip
If this does not work, we can try a repair installation.

 

I need to consult on this. Combo is reporting missing files that seem to be wrong. For one, Vista has no eventlog.dll. So I am not sure why it is reporting all the other files as missing. Let me get back to you before you do anything else.

 

Let's see if we can straight out Combo.

Please use windows explorer to find and delete:
C:\WINDOWS\system32\dllcache\eventlog.dll
C:\WINDOWS\system32\eventlog.dll

Don't worry about AVG running. Just re-run Combo and attach the new log.

 

You log shows that you have these installed:
AVG Free 8.5
Norton 360 --> did you uninstall this?

Use windows explorer to find and delete:
c:\users\Sarah Taylor\AppData\Roaming\ScanSpyware

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

Make sure you tell me how things are working now!