Malware- NTRL Sri Lanka 2009.09.14

Dr. K.D.J.H. Manilka Jayawardena,
Medical Officer,
National Tuberculosis Reference Laboratory (Central Laboratory of NPTCCD),
Chest Hospital Premises,
Welisara.
Sri Lanka.
Monday, 14th September 2009.​

Dear MajorGeeks Support Forums,

Malware- NTRL Sri Lanka 2009.09.14​

Startup items

I wish to know which of the following items are not essential to be running and hence can be disable/remove by using StartupCPL.

• Quick Time Task

Sudden Turning off the Computer
After a Hardware repair (I think as all software are intact) of the computer, when running the READ & RUN ME FIRST. Malware Removal Guide (as advised by your software forum), the following problems were encountered.

The Computer suddenly turns off (Both in Normal and Safe Modes),
• On Launching SUPERAntiSpyware,
• Launching Malwarebytes Anti-Malware
• On Launching ComboFix
• On running Spybot S&D
• Immunizing by using Spybot S&D
• Checking for problems by using Spybot S&D

The computer restarts or turns off (Both in Normal and Safe Modes)
• Running RootRepeal

TDSSserv Non-Plug & Play Driver Disable
TDSSserv.sys was not found in Non-plug and Play Drivers

The computer turns off in Normal Mode and a message appears in Safe Mode saying that the installation of programme dotnetfx.exe failed installing the .NET Framework software from Microsoft.

Cannot install the following Windows updates:
IE8-WindowsXP-x86-ENU
IE8-WindowsXP-KB972260-x86-ENU (Version mismatch)
WindowsXP-KB956744-x86-ENU (See generated log attached “KB956744.txt”

Cannot run the following Windows updates (The Computer suddenly turns off):
Windows-kb890830-v2.12
Windows-kb890830-v2.13

However, MGTools was executable and the generated log is attached.

Thanking you.

All the best,
Manilka
:-o

 

Hey Doc, What happened to the stick of ram you had added? IIRC you had got an additional 1GB and it sorted out your boot speed issues. You need this back ASAP.
This could be due to overheating as well.
What hardware repairs were carried out?
Cheers..

 

Dr. K.D.J.H. Manilka Jayawardena,
Medical Officer,
National Tuberculosis Reference Laboratory (Central Laboratory of NPTCCD),
Chest Hospital Premises,
Welisara.
Sri Lanka.
Monday, 14th September 2009.
​

Dear chaslang
MajorGeeks Admin - Malware Expert,

Malware- NTRL Sri Lanka 2009.09.14​

Thank you for your reply. Actually I initially contacted your software forum (Software- NTRL Sri Lanka 2009.08.03) and iwunderdownunder Sergeant, thought that it was due to a malware related problem, being all the software I had listed were all related to antivirus and malware protection. He suggested that I should follow the steps in the malware removal guide. Therefore I followed them and sent whatever information available.

Sikvik First Sergeant has also sent me a reply indicating that it is a lack of RAM. I will request our Administrative section to purchase us a 1 GB RAM.

I will follow this up in the Software forum.

Thanking you.​

Yours Sincerely,
Manilka​

:wave

 

Dr. K.D.J.H. Manilka Jayawardena,
Medical Officer,
National Tuberculosis Reference Laboratory (Central Laboratory of NPTCCD),
Chest Hospital Premises,
Welisara.
Sri Lanka.
Sunday, 20th September 2009.​

Dear sikvik,
First Sergeant,

Malware- NTRL Sri Lanka 2009.09.14​

Thank you for your reply.

The 1GB RAM was added to my home computer “User jaye” and it is working like a song. This “NTRL Sri Lanka” computer was repaired after the Hard Disk failed. An assembled computer has returned for the old one and it worked for sometime without any problems but again on one of many bad days for our laboratory’s computers, this did not simply turn on and it was handed over for repairs again.

After the second repair, all these problems propped up. The computer repairers may have tampered with the RAM I believe.

All in all, I will request our Administrative section to purchase us a 1 GB RAM for this purpose.

I will contact you again on this thread when we get it (even if it takes my lifetime. Our Administration section is such.).

Thanking you.​

Yours Sincerely,
Manilka​

rolleyes

 

Dr. K.D.J.H. Manilka Jayawardena,
Medical Officer,
National Tuberculosis Reference Laboratory (Central Laboratory of NPTCCD),
Chest Hospital Premises,
Welisara.
Sri Lanka.
Sunday, 20th September 2009.​

Dear sikvik,
First Sergeant,

Malware- NTRL Sri Lanka 2009.09.14​

Sorry I forgot to inquire regarding the below given topic in the previous thread.

Start-up items

I would be very grateful if you can tell me, whether this item is not essential to be running and hence can be disabled by using StartupCPL.

• Quick Time Task

Thanking you.

Yours Sincerely,
Manilka
:confused