Malware problem, neither IE nor FF will start

It did run but you need to move it to your desktop as requested!
Running from: c:\users\VACT Electric\Downloads\ComboFix.exe <--- Running from wrong location, move to desktop.

Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:services
hquupove

:files
c:\windows\system32\drivers\hquupove.sys
C:\Users\VACT Electric\AppData\Local\{00059A90-9734-4CE7-AC75-4726AE08544C}
C:\Users\VACT Electric\AppData\Local\{0917B26A-5D3C-4B8F-AF3A-90D3CF9384FC}
C:\Users\VACT Electric\AppData\Local\{097DCF4C-E163-4220-BF45-4F7449A0F020}
C:\Users\VACT Electric\AppData\Local\{0DDF3FE6-5E6D-4FD3-9E0C-0233D49270B6}
C:\Users\VACT Electric\AppData\Local\{16016A36-3E5D-43DA-99B0-56E8942C1FCE}
C:\Users\VACT Electric\AppData\Local\{19360671-587E-447F-BA86-3B570F6A4964}
C:\Users\VACT Electric\AppData\Local\{21C053D6-8299-4A4B-81AB-6C5013551AD5}
C:\Users\VACT Electric\AppData\Local\{25F936F7-8629-4D19-A485-1A411603B959}
C:\Users\VACT Electric\AppData\Local\{26C35B35-9216-47C1-8E4C-F58CD1219179}
C:\Users\VACT Electric\AppData\Local\{27C13D1F-293E-45B0-93C4-F63CF94B8600}
C:\Users\VACT Electric\AppData\Local\{2C1C02D1-CF9D-4066-9897-0089B74100E7}
C:\Users\VACT Electric\AppData\Local\{2FDA04DF-23B8-4CC2-8E44-F3FB95BDFAD9}
C:\Users\VACT Electric\AppData\Local\{3243DCC8-9057-461C-AEB7-B8BE96FE5D33}
C:\Users\VACT Electric\AppData\Local\{32BB5EB9-4172-445A-B088-386216D6AA53}
C:\Users\VACT Electric\AppData\Local\{369E49CA-4770-49CB-874D-80E4085D38AA}
C:\Users\VACT Electric\AppData\Local\{3786EC62-97F9-4D4D-A747-27F91E0AE146}
C:\Users\VACT Electric\AppData\Local\{3E034C3D-8F03-4726-A950-E830FAEE217F}
C:\Users\VACT Electric\AppData\Local\{58F33F7E-386A-4820-BAD7-8C852DBD9299}
C:\Users\VACT Electric\AppData\Local\{67561535-57C2-481D-BCB0-1697B19737E0}
C:\Users\VACT Electric\AppData\Local\{768F1BBD-440A-492A-B2D9-B990E7CD10B2}
C:\Users\VACT Electric\AppData\Local\{778983FD-F408-48F4-81CD-A25623148481}
C:\Users\VACT Electric\AppData\Local\{85DAA96F-E8CF-40DA-947B-7E8B432A0C8B}
C:\Users\VACT Electric\AppData\Local\{8EE2D308-E705-40BC-8627-6669018E894A}
C:\Users\VACT Electric\AppData\Local\{97A28D38-72DB-4BAB-B4D4-5DD37F3B8C53}
C:\Users\VACT Electric\AppData\Local\{9BB2D8EB-DEDA-4B8D-971D-E66DFED5F6D8}
C:\Users\VACT Electric\AppData\Local\{A23AEE8B-3362-4D8F-A9B4-64C494FBC890}
C:\Users\VACT Electric\AppData\Local\{A63EE871-EADF-40F4-82DF-1E9DF25E551D}
C:\Users\VACT Electric\AppData\Local\{A873EB3F-48B5-4E66-B7A1-85CA44085053}
C:\Users\VACT Electric\AppData\Local\{A96F4762-B51E-4AA3-AB6F-5389232586CD}
C:\Users\VACT Electric\AppData\Local\{ABC06664-AB67-49AD-9EAF-72CA755B297E}
C:\Users\VACT Electric\AppData\Local\{AC60ECFD-C4AC-4EB8-ABCB-24AD20098654}
C:\Users\VACT Electric\AppData\Local\{B4DFAC74-101F-4B60-BC0D-671B1E374456}
C:\Users\VACT Electric\AppData\Local\{B5E50D59-97F5-4EC8-BD31-D6272E549A42}
C:\Users\VACT Electric\AppData\Local\{B9C39A12-B606-4C18-A406-924E3BA46452}
C:\Users\VACT Electric\AppData\Local\{BABC06B4-E144-476F-8936-EC825D5ECBDA}
C:\Users\VACT Electric\AppData\Local\{C2A33EDE-FE78-405B-A4A6-56743114FD5B}
C:\Users\VACT Electric\AppData\Local\{C5725246-A1A7-4CF2-81E9-7048D9587030}
C:\Users\VACT Electric\AppData\Local\{CA3E234C-8433-4499-8710-267A88DCD196}
C:\Users\VACT Electric\AppData\Local\{CB489D43-8176-4FCE-BFBA-FE44D2EAA7B6}
C:\Users\VACT Electric\AppData\Local\{D0906834-FAF3-4B0A-A3EA-43138E4400A6}
C:\Users\VACT Electric\AppData\Local\{DB630D7C-FABD-491C-90C6-7E3B718AA8E2}
C:\Users\VACT Electric\AppData\Local\{F26B3B4A-73A3-47AE-8867-3FCF2719AF83}
C:\Users\VACT Electric\AppData\Local\{F6A9E97C-D9D8-447E-BD1E-5A63E7BC800C}
C:\Users\VACT Electric\AppData\Local\{F87432FF-41AC-4192-997B-4CC4CA8462EE}
C:\Users\VACT Electric\AppData\Local\{F93938E4-27F1-49CE-903F-5AD2FC154E08}

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

• C:\Windows\TEMP
• C:\Users\VACT Electric\Local Settings\TEMP
  [*]

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

I feel this is not malware related. Your logs look good now, just delete this folder:

• C:\Users\VACT Electric\AppData\Local\{0504E70D-FECA-4C3F-A263-B1428FA3CBEE}

What happens if you use the browsers in safe mode with networking? Do you still have the same problems?

Also try the below for Firefox.

How to start Firefox in Safe Mode

 

What about start > all programs > Mozilla Firefox > Mozilla Firefox (Safe mode) Try it that way? If not, you are going to have to post about this in the software forum. Try installing another browser using a flashdrive, such a Chrome and see if that opens up. Do you have any problems opening up any other programs?

 

You're welcome.

Yes you should try using something Like revo Uninstaller to properly remove Firefox too and see if a fresh install makes any difference. Important to use revo though as the standard uninstaller does not do a thorough enough job.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

I am thinking that's not the case because your logs looked clean to me. Malware wants browsers to function if anything so that more damage can be done.

I had asked whether you were able to open all your other programs correctly?

 

Run this just to cover all angles and attach the results
GMER - running with a random name

 

Run the gmer, I will check the log and then you will have to head to software forum.