Malware removal step 6

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by LKSin, Nov 14, 2014.

  1. LKSin

    LKSin Private E-2

    Good afternoon,

    I am grateful for this forum as I am trying to clean my daughter's computer. I believe she was infected through a website her college professor required.

    I have been through all the steps in the 'Malware Removel Guide' up to step
    6. I have attached the log files from running Rogue Killer, Malware Bytes, Hitman Pro, and MG Tools, ther was no report from TDS SKiller.

    Thanks in advance for any help you can give me.

    Eternally grateful,

    Kim
     

    Attached Files:

    LKSin, Nov 14, 2014
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I need the log from running MGTools -> C:\MGLogs.zip.
     
    TimW, Nov 14, 2014
    #2
  3. LKSin

    LKSin Private E-2

    Sorry I guess I posted the wrong one! I hope this is the right one.

    Kim
     

    Attached Files:

    LKSin, Nov 14, 2014
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What part of C:\MGLogs.zip didn't you get? Yes, that is the wrong log.
     
    TimW, Nov 14, 2014
    #4
  5. LKSin

    LKSin Private E-2

    I think this is the right one. I got this directly from running C:/MGLogs.zip
     
    LKSin, Nov 14, 2014
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can't run a zip log. Please, assuming you ran MGTools.exe, you should have a log located at C:\MGlogs.zip. Attach that, please.
     
    TimW, Nov 14, 2014
    #6
  7. LKSin

    LKSin Private E-2

    I forgot to tell you it is a Lenovo Laptop computer. Processor: AMD E-450 APU with Radeon (tm) HD Graphics 1.65 GHz
    Installed Memory: 6.00 GB (5.60 GB usable)
    64-bit Operating System
     
    LKSin, Nov 14, 2014
    #7
  8. LKSin

    LKSin Private E-2

    That was the only file located in the C:MGLogs.zip file
     
    LKSin, Nov 14, 2014
    #8
  9. LKSin

    LKSin Private E-2

    The majorgeeks forums website wont let me upload any more files. I get a message saying I have reached my limit of 375 KB
     
    LKSin, Nov 14, 2014
    #9
  10. LKSin

    LKSin Private E-2

    OK I zipped it. Let's see if this works
     

    Attached Files:

    LKSin, Nov 14, 2014
    #10
  11. LKSin

    LKSin Private E-2

    I'm sorry, I am Groot!
     
    LKSin, Nov 14, 2014
    #11
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are attaching individual files from within the MGlogs.zip then you have it! Please attach it. And it must contain at least two logs and not just one as you stated because you've already attached two. In fact, three! ;)
     
    Kestrel13!, Nov 14, 2014
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

    Then attach the below logs:

    * C:\MGlogs.zip
     
    TimW, Nov 14, 2014
    #13

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds