Malware Virus Wont let me install

Discussion in 'Malware Help (A Specialist Will Reply)' started by haiti1, Jan 20, 2010.

  1. haiti1

    haiti1 Private E-2

    Hi,

    Yesterday, I went to some site to watch a movie and next thing you know, my computer is infected with a virus. I was suggested to download malware defense thinking it was a legit antivirus software but it was actually a fake and gave me more trouble. I started following the "READ & RUN ME FIRST. Malware Removal Guide". I did this in safe mode with networking. Also, mind you, my computer would freeze randomly in the process of following these steps. I got through every step (I had all the AV software downloaded). I went to try to install SUPERAntiSpyware and i get an error saying: "SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell MIcrosoft about this problem...."

    Also, I can install Spybot S&D but when I try to run it, nothing happens. I can download Malwarebytes Anti-Malware but when I try to install it, it always freezes at the end of installation.

    Does anyone know if this virus seem familiar? And does anyone know why I cannot install SUPERAntiSpyware?

    Thanks. Any help is appreciated.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome :)

    Let's focus on the other tools for now. Were you able to run either of the following?:

    • RootRepeal
    • Combofix
    • MGTools

    If so then please attach logs from each into your next reply.
     

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