microsoft downloads help

a relative bought a new tower with windows media centre pre-installed from an auction site and it worked fine until it updated to sp2 from automatic downloads , now when ever he goes to microsoft to download and presses express or custom instal,to download anything at all, the pc locks up, its a genuine activated copy of media centre
help please its very frustrating
dave

 

Maybe this will help:
Update Help
http://support.microsoft.com/ph/6527/en-us/

• On the Windows Update site, you are not given the option to scan or the scan fails

• The update cannot be installed or the installation freezes

http://support.microsoft.com/oas/default.aspx?prid=815&med=online&enty=PIDLESS&enval=815

Hope it Helps!

 

Or try Dial-A-Fix. This program is very handy with fixing many issues including this one.

http://majorgeeks.com/download.php?det=4899

 

dial a fix didnt work
any other help would be most appreciated
dave