Microsoft Reader

Hello

I"m hoping that you can help. I've been using Microsoft Reader for about three years and have never had a problem until now. For some reason now, when I open the reader or a .lit file, I get a message that the Reader has to close now. This has never happened before.

I have removed it and downloaded it several times with the same result. It will open for just a minute then close.

This is the error message that I get:

Exception Information
Code= 0xc0000005 Flags= 0x000000000

Record= 0x00000000000000000 Address= 0x000000005fea605f

System Information
Windows NT 5.1 Build= 2600
CPU Vendor Code= 68747541 - 69746e65 - 444D4163
CPU Version= 000000681 CUP Feature Code= 0383FBFF
CPU AMD Feature Code= C1CBFBFF

Module 1
msreader.exe
Image Base= 0x1000000 Image Size= 0x000000000
Checksum= 0x00000000 Time Stamp= 0x3ecdca6f
Version Information
Signature= feef04bd
TrucVer= 00010000
File Ver= (2.1=1.3134)
Prod Ver= (2.2=1.3143
FlagMask= 0000003f
Flags= 00000000
OS= 00010001
FileType= 00000001
SubType= 00000000
FileDate= 00000000=00000000

I can add the rest if it's needed.

Also the following file is included in the error report
C\DOCUME~1\Owner\LOCALS~1\Temp\9c6c_appcompat.txt

I have over one hundred MSReader Ebooks and would really love to get this problem fixed. I tried looking through the Microsoft Knowledge Base to no avail.

I am really hoping that someone here can help.

Tricia

 

If cleaning up your PC does not help try below.

No litpath.lpt files found
http://support.microsoft.com/kb/828785
http://www.microsoft.com/reader/info/support/faq/ppc.mspx#nolonger

If above does not help, please provide some more info: OS=XP what SP, Version of Reader you're using, are you using Reader on your PC or a handheld device, did you install anything prior to error and what steps you took already to try to correct this.

 

Thank you very much for answering my question. I will try this this afternoon and let you know if it works. I didn't say but I'm using Reader on my PC.

Tricia

 

:cry Okay I tried the first suggestion and it didn't work. Still have the same problem. SP Version of Reader is 2.O. I'm using it on my PC. And prior to the error I did up date Java.

Humm, so I will try your suggestion now.

Thanks
Tricia

 

Tried that ....didn't work :cry

 

Thank you so much. I had just thought of writing to them. I'll let you know what the outcome is.

Thanks again for all of your suggestions.