Microsoft Scam. Someone Accessed P.c. Want To Make Sure No Remnants Remain

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mondola, Aug 10, 2019.

  1. mondola

    mondola Specialist

    AswCleaner Log attached.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please follow the Read and Run Me First instructions and attach the requested logs.
     
  3. mondola

    mondola Specialist

    Apologies. I meant to immediately post with the logs, but they took longer for me to generate, hence I just came across as rude and that was not my intention.

    Log files now generated and attached.

    Thanks in advance.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please open RogueKiller and remove all instances of Wintonic. Reboot and rescan with Rogue and attach the new log.
     
  5. mondola

    mondola Specialist

    Done. New log attached.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good...how are things running now?
     
  7. mondola

    mondola Specialist

    Much more smoothly thanks !

    :)
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
  9. mondola

    mondola Specialist

    All done. Thank you so much.
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     

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