Missing dll files

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Diana1, Aug 26, 2011.

  1. Diana1

    Diana1 Private E-2

    After reading and completing the Malware Removal thread i thought that it had worked, but.. well, it didn't.


    It really seemed like the problem was solved because before i started the guide the computer didn't let me do various things.. like use Opera internet browser or open the system properties tab etc. The virus also completely deleted Norton from this computer (The computer is not mine, but my friends, she doesn't know what to do so i'm helping her, but because of this i don't know the full details of everything that had gone wrong). I don't know if this might help, but her computer got infected through Facebook.

    MalwareBytes and SuperAntiSpyware had found various trojans on the computer and deleted them.
    And so, because i thought that it had worked.. i went on to complete the last few steps on the guide. It was all good and peachy until i had to enable system restore again.

    Upon turning on the computer.. various messages about missing dll files appeared. The old problems are back as well. I can't open system properties tab again so i can't enable system restore, i can't install or uninstall any programs. MGtools doesn't work as well, it throws out the same missing dll message.

    The message: The program can't start because LPK.dll is missing from your computer. Try reinstalling to fix the problem.

    From time to time i get a different one as well: The exception unknown software exception (0x06d007e) occured in the application at location 0x763ab9bc.

    I can't open any programs at all except Internet Explorer and SUPERAntiSpyware.

    Should i skan the computer again using SuperAntiSpyware and attach a new long as well?

    There is no MGtools log because it refuses to work properly and RootRepeal because this is a 62 bit windows.

    Thank you for your help!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    ComboFix is reporting numerous system files as infected. We could try to fix this, but you would need a Win7 install disc. You may need to contact the manufacturer of your computer and ask them to send you an install disc. :(
     

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