Moxilla will not open?

Moxilla nor Internet Explorer would open, it said they may be behind a firewall. Then when I went to restore my system to an ealier date, the restore dates were gone. I finally reloaded my bellsouth software and got Internet Explorer up and running but still can't get Mozilla Firefox to pull up. I do not want to reload it because I have all my bookmarks saved on there.Can anyone help? I have pasted my Hijack this loag below.

Logfile of HijackThis v1.99.1
Scan saved at 10:07:48 AM, on 9/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Prevx Home\PXAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\sunThreatEngine.exe
C:\Program Files\Sunbelt Software\CounterSpy\Consumer\SunProtectionServer.exe
D:\winmediaplayer\SetPoint.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
D:\Firefox\firefox.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\calc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:4001
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe "Joe Tucker"
O4 - Startup: Scheduler.lnk = C:\Program Files\GhostSurf 2005\Scheduler daemon.exe
O4 - Startup: UCmore XP - The Search Accelerator.lnk = ?
O4 - Startup: Webshots.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Logitech Desktop Messenger Agent.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = D:\winmediaplayer\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download using LeechGet - file://D:\demos\LeechGet 2005\\AddUrl.html
O8 - Extra context menu item: Download using LeechGet Wizard - file://D:\demos\LeechGet 2005\\Wizard.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Parse with LeechGet - file://D:\demos\LeechGet 2005\\Parser.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {234B7457-1A7E-4268-BA71-9936F0C78BEC} (ContentCleanup3X Control) - http://www.contentwatch.com/cleanup/includes/ContentCleanup3Proj1.cab
O16 - DPF: {4620BC29-8B8E-4F4E-9D92-1DB6633D6793} (SurferNETWORK Plugin) - http://rd1.surfernetwork.com/surferplugin.ocx
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers/pinstall/pinstall.cab
O16 - DPF: {7B656808-A402-4108-9CDC-0E08E26A2A24} (ContentCleanup2X Control) - http://a840.g.akamai.net/7/840/5805...com/cleanup/includes/ContentCleanup2Proj1.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs1b.instantservice.com/jars/customerxsigned33.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805...ch.com/audit/includes/ContentAuditControl.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Toolbar) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4_0_2_10.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {FF054BED-D972-4215-897E-726C3488DDBB} (sonyctl.sonycm) - http://supportcentral4.sel.sony.com/sdccommon/download/sonyctl.CAB
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\WINDOWS\System32\nvsvc32.exe (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Prevx Agent (PrevxAgent) - Unknown owner - C:\Program Files\Prevx Home\PXAgent.exe" -f (file missing)
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

 

You can un/reinstall Mozilla Firefox, and not lose your bookmarks. Please see this link for instructions on how to backup your profile. (This way, you won't lose ANY settings after a reinstallation.) I'm afraid that a re-install of a failing application is almost always the first course of action.

 

You HJT log shows you are using Internet Explorer 7,
This is still in Beta and as such possibly why you are having issues.

You have firefox installed on a seperate drive/partition to your operating system, while this shouldn't cause any issues it could be the problem

 

I reinstalled Firefox on my C drive and it still will not open. You say that Internet Explorer 7 may be the cause. If it is what should I do? I do not understand what it means still in Beta, could you explain?

Thanks!

 

One other thing, why would my computer's system restore points be erased? I had just saved the other day so that i would be sure to have a recent restore point.

 

have you at any point disab;ed system restore? this is the only thing that would delete all the restore points. ?

 

No I have not disabled anything.

 

O.K., I just logged on to my sons screne and he can open Mozilla, yet I can not from my screne. When I click on it nothing happens or comes up.

 

Anyone?

 

You logged onto your sons computer or logged onto your sons profile on the same computer ?

Is you account a limited account ?

 

I logged on to his profile. I am the administrator.

 

possibly a corrupt profile or an invalid path to something.

Goto Start --> Run and type in CMD and hit enter

Type in path and hit enter

Let me know the result

 

PATH=C:\WINDOWS\system32;C:Windows;C:\Windows\System32\wbem;C:\Program Files\Common Files\GTK\2.0\bin

 

looks fine, If I was you i'd back up the profile as decribed in the link above and reinstal firefox to c:\program files

 

I completely uninstalled it by going to the control panel and to add/remove and removed it, then reinstalled to C: \program Files and it still won't open.

 

Have you tried double clicking on the executable instead of the shortcut?

I.E. c:\program files\mozilla firefox\firefox.exe?

When you attempt to start it, does it give an error?

Try:

START, then RUN, then type in:

"C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

Or:

firefox.exe -ProfileManager

Or

Firefox.exe

 

No error is given, it just does nothing.

I tried your suggestions and none of those worked either.

 

Odd.

Right click on the toolbar, then select task manger.

Does Firefox.exe show up on any running processes?

 

Yes it does, but CPU # for it keeps changing as does something called SunProtectionService.

 

Anybody have suggestions?

 

If you are not running firefox, then open up taskmanager and "end task" firefox.

Then try firefox again.

If it still doesn't show up, endtask firefox, then try the firefox safemode option I showed ye previously.

 

O.K., I went back and reloaded an older version of Moxilla, which allowed me to open it. I then downloaded the new version and tried opening the executable file and it gave me this error message: %1 not a valid Win32 application. Any ideas?

 

1. Make sure you have Admin Privileges on your computer.

2. Empty the Temp files on the computer.

3. Make sure you are updated.

If none of these help, go to the link below and follow the steps there.

http://consumer.installshield.com/kb.asp?id=Q108312

Steve

 

If you right click the FF icon and select open, does this work?

Have you installed a new extention or theme, recently... Many of the problems that occur with firefox are the result of buggy extentions, and not with firefox itself.
Also, do you use Mcafee antivirus, and have you recently updated the software that includes a site-advisor content?

I ask these questions as it sounds like you have installed something from your administrators account (that is not affecting your sons normal user account) as he wont have any installation authority.

Here is an excellent trouble shooter for mozilla FF!!
http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

Hope this helps......good luck

ohh....a beta version is simply a pre-release 'test' version... This works on the theory that the best way to produce an effective final version, is to first test it in the marketplace in which it shall operate. (and receive feedback)

 

I do administrative rights, but when I go to delete that file it says I do not have access, the file is protected or there is no space left.

 

Try taking ownership of the file/folder, http://support.microsoft.com/Default.aspx?kbid=308421

Steve

 

O.k., i erased the engine folder and installed the program and ran it, but I still can't open Mozilla. The funny thing is I was able to open Mozilla last night (before I did this), but now I can not open it again. I'm not sure that I did anything different than normal.