MS Word 2007 shuts down when saving

Running Windows Vista Home Premium and Microsoft Office 2007.

Anytime we attempt to save any MS Word document, Word crashes and shuts down with this error messages:

Microsoft Office Word has stopped working. Windows is checking for a solution to the problem.

Microsoft Office Word has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Recently had virus problems but followed all the steps in the Malware forum and system has been declared clean.

Should I just try reinstall Office or updating to Office 2013 or will that not help?

Thank you very much in advance for any help you can offer.

 

P.S. running Windows Vista Home Premium, SP2.

 

DNMD...

Had a similar problem with Office, but it was Excel. I went through a number of steps.

The problem was created by an uninstaller that uninstalled some references that are vital to Office, leading to a break in a dependency chain between Office and Windows. The reason I bring it up is that I think malware removal removes some of the same types of references, and I have experienced myself losses of functionality after having malware removed.

Some simple things you can try:

1. Re-install Flash (if you have it on the PC(s))
2. Re-install Shockwave (if you have it on the PC(s))
3. Run the repair tool for Office in Vista's version of Install/Uninstall. In XP, I click on the program (Office 2007) and then select change and then repair

These are harmless, and at least you don't have to reinstall Windows to try them. If worst comes to worst, you can always reinstall Office 2007.

Don't know if any of this will help, but I had to do all of the 3 steps above to get full functionality back to Office (including macro capability, which had broken). Also had to do a repair installation of Windows XP. Not sure if that was the clincher with Office, but I had to do it to repair fully the Windows Installer...

Actually, I think your problem might be related to something missing that is related to Windows installer...by this I mean a reference inside a file. This is what I believe malware removal may have removed. Looks specifically like maybe a Word file extension(s) is not registered in Windows? No expertise here, so this is just a guess...

 

Yes, all other Office applications do the same thing (crash at save).
I installed and reinstalled MS Office 2007 and am currently downloaded Office SP3.

I also did the chckdsk step.

MS word it still crashes at save.

In c\Windows\Logs, I only see these folders:
CBS
DPX
SystemRestore

I also forgot to mention, that I have been getting this error message at Startup: "APSDaemon.exe: This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."


Should I proceed with the SafeMode and Msconfig outlined steps below, or is there a way to repair Windows from disk without installing it? I do have the original Windows disk.

 

DNMD...

Do you have iTunes by chance or any other Apple programs? There are others that can cause the MSVCR80.dll problem. Maybe the two problems are related. Here is some information:

http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing-error.htm

More can be found using the Google search:

MSVCR80.dll not found