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Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

PAY CLOSE ATTENTION to step 3 in the below sticky since you are seriously violating this step.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

See if you can do the below!

Run this WareOut Removal and attach the requested log.


Then from the READ & RUN ME, jsut get me logs from
- GetRunKey
- ShowNew
- HijackThis

 

Give me the exact word for word NTVDM.EXE error message.

You are not following the directions for using GetRunKey and ShowNew. You must extract ALL files from the ZIPs and you must run the .bat files from a Windows Explorer session. It you run them from inside the ZIP (like you are doing), they will not work.

 

You may be better off approaching this NTVDM problem in the Software Forum. Or you could take a look at the below from Microsoft and see if you can follow it and if it helps.

http://support.microsoft.com/kb/165214/en-us


What did you attach with technical info? Were those XML files? Why did you attach that?

 

You're welcome but let's see if we can do anything about some of your malware issues too. I'm not sure if your problems will block the below fixes or not. Give it a try and let me know what happens.


Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now reboot into safe mode and delete the below file:
C:\WINDOWS\system32\desktop.exe
Now reboot into normal mode (if possible)!

Now attach the below new logs (even though they may not work properly) and tell me how the above steps went.

1. GetRunKey
2. HJT

Make sure you tell me how things are working now!