multiple drivers missing

Hi! I have recently had my laptop reformatted and now I can't hear or play any sounds. I am trying to solve this on my own for days to no avail.

I also have another problem, I know I have to post my laptop model but I lost all my files due to fire and now I don't even remember what it is.

I have Windows XP SP 3
I can remember it is a Neo Basic (model: I don't know what)
Product number: qsw1945gm1
serial number: sw1tfccdk7090025

under other devices in device manager, these items are marked yellow with exclamation point:
-audio device on high definition audio bus
-mass storage controller
-modem device on high definition bus
-sm bus controller
-video controller
-video controller (vga compatible)

I hope someone could help me. Thanks in advance!

 

Greetings, rgarcia.

Please download and install Everest, a free system information tool.

Run Everest and click Report (top menu) > Report Wizard > Next - Choose System Summary Only > Next - Choose Plain Text > Finish and wait for report to generate.
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) - click Save (n.b. Save to desktop, use Browse to locate desktop).

Then attach your log to your next post per these instructions: HOW TO: Attach Items To Your Post.

 

Here is my report! Please clue me in on what to do next. Thanks again!

 

Thanks for the report.

Need more info, to make sure we get the correct drivers: click Start, Control Panel, System Properties - does the page give the model #? And/or, go to the Neo site, try to narrow the model # down.