my computer auto reboot every about 10 min

Discussion in 'Software' started by Xhui, Dec 28, 2005.

  1. Xhui

    Xhui Private E-2

    please help!! anyway to stop it??
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Do you get any messages, errors, anything?
     
  3. Xhui

    Xhui Private E-2

    i have the winlogon.exe application error before the reboot...say instruction at 0x01cf1f58 blah blah 0x0000120 the memory could not be written somehting like that..
     
  4. Lewg2

    Lewg2 Private E-2

    Do you have a floppy disk? If so, you might download memtest86, a utility that tests ram chips.

    Cheers,
    Bob
     
  5. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Can you provide the EXACT error message?
     
  6. Xhui

    Xhui Private E-2

    winlogon.exe - Application Error


    The instruction at "0x77fa511f" referenced at "0x667fe000". The required data was not placed into memory because of an I/O error status of "0xc000009c".


    X Click on OK to terminate the program
    Click on CANCEL to debug the program
    OK CANCEL


    I keep clicking "OK" but all it does is keep rebooting the computor over and over again! I dont know how to de-bug so thats not an option! Can someone please tell me what to do to fix this error message or how to fix it PLEASE!


    the number do changes!!
     
  7. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    What OS are you running?
     
  8. Xhui

    Xhui Private E-2

    window xp
     
  9. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I'm not 100% but this sounds like a possible virus infection. Do you have antivirus software installed?

    Have you tried logging into Windows in Safe Mode?
     
  10. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    If you have Norton installed, disable it and try to login to Windows again.
     
  11. Xhui

    Xhui Private E-2

    ok im getting a antivirus now
     
  12. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    You dont have one currently?

    I would recommend installing Kaspersky Anti-Virus Personal 5.0.388 and running a full scan.

    When Installing, do the following as you come to them:

    (Some of these may not apply or appear, if you come to this skip it move on)

    Uncheck the Operate According to Recommended Settings Box

    Uncheck the Use Real-time Protection against Network Attacks Box

    Uncheck the Use The iStreams Technology Box

    Now, allow KAV 5.0 to download and install Updates. Then, look under Settings > Configure Updater and select Extended Database > OK > Check for Updates and allow those to install.

    Then, Click Settings > Configure On-Demand Scan Settings and Set Scan Level to Maximum > Perform Recommended Action > OK

    NOW, Close ALL Programs (including KAV 5.0) and Browsers!

    Physically Disconnect from the Internet - Pull the Cable!!

    Boot into SAFE MODE

    OPEN KAV 5.0 BUT DO NOT RUN IT YET!!!

    Open Task Manager (Ctrl-Alt-Del) and RightClick explorer.exe and END IT! Don't be alarmed when all of your desktop items disappear. That is normal.

    Everything will go blank except for KAV 5.0 and Task Manager. DO NOT CLOSE THEM!!

    Now : Start a FULL SYSTEM SCAN. Click the Protection Tab and select Scan My Computer .


    This process may take HOURS . . . . LET IT RUN!

    When the Scan and Cleanup are done, go to Task Manager and select File / New Task and type explorer.

    Close KAV 5.0 and TaskManager and reboot to Normal Windows and see how things are now.
     
  13. Xhui

    Xhui Private E-2

    thanks that did solve the problem but i didnt use that antivirus...i used panda titanium 2006 (is it good?)
     
  14. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I can't judge it because I have personally never used it. I'm glad your problem is fixed but I would highly recommend your posting in the Spyware Forum so we can comfirm your computer is completely clean.

    If you had a virus that caused that error, I would be willing to bet there is some leftovers. Just create a thread in the Spyware Forum and I will assist you from there in cleaning your computer.

    To start the cleaning process run the thread below and post the results/logs in the thread you create in the Spyware Forum.

    http://www.majorgeeks.com/images/grenade.gifRun ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
     

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