My Mom's Been Scammed

I'm not sure if this is the correct place to post so please direct me if needed. My mom was recently scammed by a company called Advangate for $1200 for "security services". I know at this point she probably can't get the money back, but my concern is what they can do now that they have all of her information including bank accounts, ss #,s, credit card accounts, etc. They took over her computer to show her "how she'd been hacked", so they have access to everything. Can anyone tell me what we should do from here?

TIA

 

It may be too late already but she should immediately contact any bank or card company with which she has accounts. She needs to inform them what has happened and get the accounts blocked, for card use, internet access, cheques, direct debits or over the counter transactions. Then take it from there. It is going to cause a lot of problems but unavoidable.

 

Thanks, Earthling.

 

She hasn't done anything so far, she just called me this morning and didn't even know she had been scammed.

Thank you!

 

These scammers are smart, they had her pay them via paypal and they refused to do anything because it's not a "tangible object".

I will help her with the cleaning.

Thanks so much!

 

Just heard about this scam and done some research online they are targeting people that download their free scanning tool and showing them they have been hacked and charging numerous amounts of money of people for their services which either are ineffective or don't exist at all. I would contact the bank and get them to raise it with the fraud team and don't use the computer until it's cleaned as it might have a keylogger installed or some other password gathering software to gain access to the computer again.

 

Yeah that's exactly what I suspected too. We are taking it up with the bank on Monday. You should see the receipts, they are extremely unprofessional. There are also reports that this company has done it to other elderly folks. thank you very much for your response.

 

here you go http://www.scambook.com/search/reports/p/1?search=advangate.com&sort=date this is other victims as well been scammed by the same company.

 

When you are dealing with a parent who is elderly it's frustrating. I'm trying to get her to act, it's just not as easy as it sounds. I guess I didn't realize they have fraud lines open 24/7. On Friday she told me she couldn't get a hold of anyone until Monday so I just let it go at that.

 

There is a comment on the Better Business Bureau's website by a woman who states they did this to her mother as well. (The exact same scam for almost the same amount of money). The company is actually called Divine Tech Solutions LLC. Advangate is one of the types of software they supposedly provide.

 

Just a quick question is it advangate the company or is it called avangate.

Just checking to make sure as I made a purchase through avangate for wondershare dvd creator

 

We found out recently that avangate isn't actually responsible for this, the company is called Divine Tech Solutions and they used avangate as a cover. Avangate actually helped us retrieve some of the $.