MyDVD software error

I have been trying to burn a DVD, it is 4.65 GB and I am using a 4.7GB DVD. Once I hit burn it builds the menus and then during either transcoding video or audio it gives me an error - MyDVD unknown error 12004-4. My burner does work as I tested a small video and it worked fine. Recent changes to my computer have been more memory, added an external hard drive, added an external DVD burner. I have had so many problems getting this project done I would love to finish it! Thanks for any help. My computer is a Dell Inspiron 4600, Windows XP.

 

Welcome to Major Geeks. Here's some links to the MyDVD/Roxio support page(s):
http://kb.roxio.com/content/kb/General Information/000008GN (general help)
http://forums.support.roxio.com/ind...t_type=topics&highlite=+unknown+error+12004-4 (I did a search for 'unknown error 12004-4' and got this list at the Roxio support forum)
http://www.roxio.com/enu/support/default.html (there is an online 'chat' for problem solving if you click on 'Ask Roxanne')
Good luck!
I hope this stuff helps.

 

Don't want to confuse things if the Roxio links have helped you.

I think the problem might be in the size of the file you are trying to burn. A DVD disc actually only holds about 4.34gb of data. It has to do with the way they are marketed and the way they define a GB.

Full explanation: http://forums.highdefdigest.com/showthread.php?p=381932

 

Thank you. I had already been to the Roxio support site and couldn't find an answer. I will try making the DVD smaller.

 

I've never had to use it, but if the files are already in DVD format, DVDShrink is what everyone uses to make it fit on a disc. If dlb comes back to this thread, I'm sure he can give you some pointers and tell you what the program is capable of doing.

 

Honestly, this was my first thought too, was that the OP was trying to put too much on the blank DVD, but I figured I'd point out some 'self help' at the Roxio forums just to see if maybe it was something else. I too have never had a need to use DVDShrink, so I can't really offer any help in it's use but from what I understand it's pretty straightforward. One thing that I have done in a similar situation is to trim the video a bit; cutting maybe 10 seconds from the start and end of the video can make it just small enough to fit. If you have multiple language tracks, drop the languages you don't need and that will save some space. If there's extra features like commentaries or alternate camera angles, these can be shaved also. If time isn't an issue, you can just encode the whole thing over again, but change the target size in your encoding program (it depends on what program you're using).