NEC Versa M340 laptop please help!!!

If anyone can offer advice or info would be much appreciated.

My laptop started getting a Blue Screen Error 2 weeks ago with error code 0x0000007A. At times it would run for several hours before crashing and at others 5 to 10 mins. Usually when it crashed a distinct clicking noice could be heard coming from the laptop pointing to the fact that it might be hardware error or thats at least what i thought

Anyways moving things along i called NEC who gave me differing pieces of information, eventually the last guy i spoke to advised me to do a system recovery i.e at the NEC screen when the computer starts up to key F11.

So i ran the program and it scanned the system taking a 'end user image of the partition' or something along those lines.The scan ran fully and i thought it was successful, however since restarting after the scan the NEC screen loads then i get a black screen with MISSING OPERATING SYSEM written in the top left of the screen.

I was told by the support chap at NEC that windows xp proffesional i was using before would still be there but it wasnt. So now am left with a giant paper weight instead of a Laptop.

Any hints tips advice welcome, cheers

 

Do you have the power supply plugged in or are you running it on the battery?

One possibility, might be overheating. Make sure the laptop is cool (off for awhile) and try starting on the battery, see if the same thing happens.

I would also unplug any extra devices you might have.

Steve

 

Yeah there were no devices conneted and ive ran it off teh battery but its still saying that the operating system is missing, and the technical support chap at NEC is still saying it should run automatically.

Could this actually be a hardware problem.

 

Could be a hardware problem, HDD maybe, did you mention that to NEC? The clicking noise before the crashes doesn't sound good. But, there are other things that could cause it.

If you can remember the steps that NEC support suggested try them again. You should have a choice of using either "windows system restore" or "NEC system restore" and "partial recovery" or "full recovery", I'm not sure.

Steve