Need advice on keylogger

Hi,
I have a friend that has recently split with her husband. He has a keylogger on her pc. She is not very savy with this kind of stuff....is there a freeware program that will remove the keylogger without too much technical knowledge? thanks Stevie

 

Can you tell us what is the name of this keylogger?

 

I asked if she knew and she only said it was all in one keylogger. I am not sure if thats the name.

 

this is from All in one keylogger site:
Can anyone uninstall the keylogger?

No.
You can't uninstall the Keylogger while it is running.
If you set it to run when windows starts (default), then one can only uninstall the Keylogger after closing it, and to do so, he needs to know the password for getting the main screen.

You will be asked to type your password for uninstalling the keylogger.


--------------------------------------------------------------------------------


How do I uninstall the Keylogger?

First logoff from all the other windows accounts, then
open the Keylogger and press on the uninstall option located at the Keylogger left menu and follow the instructions.

You will be asked to type your password for uninstalling the keylogger.


http://www.relytec.com/support.htm

 

just for kicks and giggles, why not run through the malware removal steps in the malware forum...

 

Did I post this in the wrong forum? I probably did...soz!
I did go and look at the posts for removing malware...but I don't think she could go thru all the steps...she would be afraid to screw the pc up.
So the keylogger site says it can't be removed...

 

Whew that's serious stuff. I hope you can get it off though, because those things are pesky and there's no reason to keep it around post-relationship.

 

The question was :Can someone uninstall.......?
The question was for some other than Admin.
Yes ,you can uninstall:How do I uninstall the Keylogger?

"First logoff from all the other windows accounts, then
open the Keylogger and press on the uninstall option located at the Keylogger left menu and follow the instructions.

You will be asked to type your password for uninstalling the keylogger."

I think you can uninstall this insafe mode.BUT YOU NEED PASSWORD.

 

I believe it is used mostly for parents who intend to keep an eye on what their children do on the computer. I am guessing the Net Nanny program can do a smilar thing, so I do not see how it would be a problem. But of course you can do much worse things with it =/

Also to the OP, You could back up some files and then reformat the computer. I am not familiar with keyloggers so I can not offer too much advice beside that.

 

That's what I would think, too. There should be a way to at least disable it or quarantine it. A good anti-virus program will pick it up. Maybe you could get to it from outside of windows, through the command prompt?

 

Avast in boot time scan can do the job.