Need an expert on modems

ok i have been having a bit of an issue with my Arris Touch tone phone modem arris tm502g.

It will lose connection too many times in the day.I just had this replaced last year it should not be acting up like this.

It cutts out for long time some times i have too do a Hard Boot reset some times the reset button does not work i have to disconnect the main wire and unplug it for about ten Min's.And it does not even feel hot at all.I would understand if this was a temp issue but it is not.I all so had all of the ends of the wires replaced last year that helped alot.

Now i can get into the Advance mode section.Don't ask how i just know how lol:-D




I ran these Diagnostics test.
[SIZE=+1]Loop Diagnostics[/SIZE]
Line Number 1 on MON MAR 18 01:48:16 2013
Hazardous Potential: PASS, T-G AC volts = 0, R-G AC volts = 0, T-G DC volts = 0, R-G DC volts = 0 Foreign EMF: PASS, T-G AC volts = 0, R-G AC volts = 0, T-G DC volts = 0, R-G DC volts = 0 Resistive Faults: PASS, T-G DC kohms = 214748.3, R-G DC kohms = 214748.3, T-R DC kohms = 214748.3 Receiver Off Hook: PASS, T-R DC kohms = 214748.3, % non-linearity = 0 Ringer Equivalency: FAIL, Ringer Equiv = 0.000


Log loss


[SIZE=-1]Call Signalling LOG 1
2013-3-18,1:44:38.0
AUEP 384625951 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
F: I,N,R,D,ES
[/SIZE] [SIZE=-1]Call Signalling LOG 2
2013-3-18,1:44:38.0
200 384625951 OK
R: hd,hu,hf
D:
N: MGA-ARMSTRONGCA1CA101.ARM-CABLETEL.NET:2427
I:
ES: hu
[/SIZE] [SIZE=-1]Call Signalling LOG 3
2013-3-18,1:44:38.0
AUEP 364399509 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
F:
[/SIZE] [SIZE=-1]Call Signalling LOG 4
2013-3-18,1:44:38.0
200 364399509 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 5
2013-3-18,1:44:39.0
RQNT 326483029 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
N: mga-ArmstrongCA1CA101.arm-cabletel.net:2727
X: E6AD00000001
R: L/hd(N)
S: L/vmwi(-)
Q: discard
K: 326410562
[/SIZE] [SIZE=-1]Call Signalling LOG 6
2013-3-18,1:44:39.0
RSIP 1 aaln/*@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: restart
.
200 326483029 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 7
2013-3-18,1:44:39.0
200 1 OK
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net:2727
[/SIZE] [SIZE=-1]Call Signalling LOG 8
2013-3-18,1:44:40.0
AUEP 384626099 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
F: I,N,R,D,A,ES
K: 384625951
[/SIZE] [SIZE=-1]Call Signalling LOG 9
2013-3-18,1:44:40.0
200 384626099 OK
A: aCMU;PCMA;G728;G729;G729E;G726-16;G726-24;G726-32;G726-40, p:10-30, b:19-100, en, t:1, sff, v:L;fxr;rg;xal;x-xl;fm;lcs;sst;x-jc;x-pol;xrm, m:sendrecv;sendonly;recvonly;inactive;netwloop;netwtest;replcate;confrnce, dq-gi, sc-rtcp: 81/70;81/71;82/70;82/71;80/70;80/71, sc-rtp: 62/51;62/50;64/51;64/50;60/51;60/50
A: a:telephone-event, fmtp:"telephone-event 0-15,144,149,159"
A: a:image/t38, p:10-30, b:25-64, dq-gi
R: hd,hu,hf
D:
N: MGA-ARMSTRONGCA1CA101.ARM-CABLETEL.NET
I:
ES: hu
[/SIZE] [SIZE=-1]Call Signalling LOG 10
2013-3-18,1:44:40.0
RQNT 326483034 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
N: mga-ArmstrongCA1CA101.arm-cabletel.net:2727
X: E6AD00000001
R: L/hd(N)
S: L/vmwi(-)
Q: discard
[/SIZE] [SIZE=-1]Call Signalling LOG 11
2013-3-18,1:44:40.0
RSIP 3 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: restart
.
200 326483034 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 12
2013-3-18,1:44:40.0
RSIP 3 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: restart
[/SIZE] [SIZE=-1]Call Signalling LOG 13
2013-3-18,1:44:40.0
200 3 OK
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net:2727
[/SIZE] [SIZE=-1]Call Signalling LOG 14
2013-3-18,1:44:40.0
200 3 OK
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net:2727
[/SIZE] [SIZE=-1]Call Signalling LOG 15
2013-3-18,1:44:41.0
AUEP 384626100 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
F: I,N,R,D,ES
K: 384626099
[/SIZE] [SIZE=-1]Call Signalling LOG 16
2013-3-18,1:44:41.0
200 384626100 OK
R: hd,hu,hf
D:
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net
I:
ES: hu
[/SIZE] [SIZE=-1]Call Signalling LOG 17
2013-3-18,1:44:41.0
RQNT 326483042 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
N: mga-ArmstrongCA1CA101.arm-cabletel.net:2727
X: E6AD00000001
R: L/hd(N)
S: L/vmwi(-)
Q: discard
K: 326483034
[/SIZE] [SIZE=-1]Call Signalling LOG 18
2013-3-18,1:44:41.0
200 326483042 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 19
2013-3-18,1:44:47.0
RSIP 4 aaln/2@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: restart
[/SIZE] [SIZE=-1]Call Signalling LOG 20
2013-3-18,1:44:47.0
500 4 invalid ep name
[/SIZE] [SIZE=-1]Call Signalling LOG 21
2013-3-18,1:44:51.0
NTFY 9 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
N: mga-ArmstrongCA1CA101.arm-cabletel.net
X: E6AD00000001
O: hd
[/SIZE] [SIZE=-1]Call Signalling LOG 22
2013-3-18,1:44:51.0
200 9 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 23
2013-3-18,1:44:51.0
RQNT 326483092 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
X: E6AD00000002
R: L/hu(N),L/hf(N),L/[0-9#*T](D),L/oc(N)
D: (0T|00|[2-9]11|[2-9]xx[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxx|0[2-9]xx[2-9]xxxxxx|011xxxxxx.T|01xxxxxx.T|101xxxx|#|*xx|[2-9]#|[2-4]x#|[2-9]T|[2-4]xT)
S: L/dl(to=16000)
K: 326483042
[/SIZE] [SIZE=-1]Call Signalling LOG 24
2013-3-18,1:44:51.0
200 326483092 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 25
2013-3-18,1:44:56.0
NTFY 10 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
X: E6AD00000002
O: hu
[/SIZE] [SIZE=-1]Call Signalling LOG 26
2013-3-18,1:44:56.0
200 10 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 27
2013-3-18,1:44:56.0
RQNT 326483110 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
X: E6AD00000003
R: L/hd(N)
K: 326483092
[/SIZE] [SIZE=-1]Call Signalling LOG 28
2013-3-18,1:44:56.0
200 326483110 OK
[/SIZE] [SIZE=-1]Call Signalling LOG 29
2013-3-18,1:48:16.0
RSIP 11 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: forced
[/SIZE] [SIZE=-1]Call Signalling LOG 30
2013-3-18,1:48:16.0
200 11 OK
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net:2727
[/SIZE] [SIZE=-1]Call Signalling LOG 31
2013-3-18,1:48:31.0
RSIP 12 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
RM: restart
[/SIZE] [SIZE=-1]Call Signalling LOG 32
2013-3-18,1:48:31.0
200 12 OK
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net:2727
[/SIZE] [SIZE=-1]Call Signalling LOG 33
2013-3-18,1:48:32.0
AUEP 384626219 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
F: I,N,R,D,ES
K: 384626100
[/SIZE] [SIZE=-1]Call Signalling LOG 34
2013-3-18,1:48:32.0
200 384626219 OK
R: hd,hu,hf
D:
N: ArmstrongCA1@mga-ArmstrongCA1CA101.arm-cabletel.net
I:
ES: hu
[/SIZE] [SIZE=-1]Call Signalling LOG 35
2013-3-18,1:48:32.0
RQNT 326484237 aaln/1@mta-0-15-96-15-5c-70.mta.arm-cabletel.net MGCP 1.0 NCS 1.0
N: mga-ArmstrongCA1CA101.arm-cabletel.net:2727
X: E6AD00000001
R: L/hd(N)
S: L/vmwi(-)
Q: discard
K: 326483110
[/SIZE] [SIZE=-1]Call Signalling LOG 36
2013-3-18,1:48:32.0
200 326484237 OK[/SIZE]