need assistance

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fixme, Dec 10, 2004.

  1. fixme

    fixme Private E-2

    I have an old computer---with Windows 98. I've read the tutorials and have followed your recommended scanning and cleaning instructions, including Hijack this, but can't fix the problem. My homepage keeps getting directed by Win-Eto and the address bar indicates "swapx..." or something to that effect. The scans that you have recommended identify the problems, but they don't fix it. The Win-eto homepage keeps reappearing as my homepage. Note that the last time I tried Hijack this, then ran explorer, I saw "about blank" in the address bar. That was the first time I saw that one.

    I appreciate any suggestions anyone might have. Thanks.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You should have run a search in this forum. Loads of these have been fixed already.

    If you have followed ALL the steps in this Sticky thread < READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal > and you are still having a problem, you should read the tutorial in this Sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting.

    Now post a HijackThis log file as an attachment to your message.
    All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

    Make sure you have HJT version 1.98.2 and follow the guidelines on where to install it and how to post a log as an attachment.
     
  3. fixme

    fixme Private E-2

    Thanks for responding. I did review many of the other posts. I think or hope I've ran all the scans right and followed the instructions. Just can't get rid of it. Attached is the latest log of Hijack This. That Win-Eto home page is there again.

    I'm thinking of using a different browser after this is resolved. Are these viruses specific to internet explorer? Could I just change browsers now and leave these viruses in explorer?
     

    Attached Files:

  4. PhilliePhan

    PhilliePhan Guest

    Hi Fixme,

    I'll point you in the right direction so that you can fet a few things done before Chaslang checks back :)

    1) Your HijackThis is out of date! The version you are using does not detect everything. Please get a fresh Download Here: HijackThis 1.98.2

    Then, Extract it from the ZIP File to its own folder - C:\Program Files\HijackThis

    2) Please download the following tool and keep it handy: Pocket KillBox

    Now, Scan with your Current Version HijackThis and attach a fresh log.
    Hopefully, you can get this done before Chas checks back!

    Best luck :)
    PP
     
  5. fixme

    fixme Private E-2

    Here's the new log. I've downloaded the other item. Mine's a mess, huh?
     

    Attached Files:

  6. fixme

    fixme Private E-2

    Just something I've notice and I'm a computer novice, but when I open IE from my favorites, I don't have any problem. It goes straight to the favorite item. I can bypass all the viruses by using the favorites.
     
  7. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Please Update To HiJack This 1.98.2 - before continuing you must update to the proper version of HJT or you will not get Backups (Added by chaslang). Also this fix will not work since some items are not show due to the old version of HJT being used.

    1) Run HiJack This,
    2) Remove the following items:

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://win-eto.com/sp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://win-eto.com/sp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://win-eto.com/sp.htm?id=9
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://win-eto.com/hp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://win-eto.com/sp.htm?id=9
    O2 - BHO: (no name) - {467FAEB2-5F5B-4c81-BAE0-2A4752CA7F4E} - C:\WINDOWS\SYSTEM\PN1TCL~1.DLL
    O4 - HKLM\..\Run: [Control handler] C:\WINDOWS\SYSTEM\WGM8W3Y92X5THD.EXE
    O4 - HKCU\..\Run: [romahere3] C:\WINDOWS\SYSTEM\1XJ7Z5P4PNYM4.EXE
    O4 - Startup: HP Updates.lnk = C:\Program Files\BackWeb\BackWeb\Program\backweb.exe
    O16 - DPF: {48BAE8BB-A034-11D2-B9D3-00C04F753F09} (BridgeChannel) - http://etrade.bridge.com/bc/java/install.cab
    O16 - DPF: {A0777FF1-23AC-11D5-BA9B-00C04F753F09} (BridgeBC24) - http://etrade.bridge.com/bc24/java/install.cab
    O16 - DPF: {89EDFBA2-F623-11D4-BA72-00C04F753F09} (EtradeBridgeChannel) - http://etrade.bridge.com/bc24/java/etradeinstall.cab
     
    Last edited by a moderator: Dec 12, 2004
  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    1) Install Grisoft's AVG AntiVirus Program
    2) Install the program, check for updates and scan your system allowing it to remove whatever it finds.
    3) After the scan is complete, re run HiJack This and post new log!
     
  9. PhilliePhan

    PhilliePhan Guest

    Hi Fixme,

    You are still scanning with an old version of HijackThis. You must upgrade to version 1.98.2! Use the link I gave you. The version you are using is not showing the 020 entry that is part of the SwapX infection. We need to see that DLL, or we can't fix the problem.

    Also, there are additional items that need to be removed along with what BJ gave you. You have a porn dialer and a few other baddies along with the SwapX. Also, you will need to delete the corresponding files in safe mode.

    So, please get HJT v1.98.2 and scan with that. I imagine Chaslang or BJ will check back.

    PP :)
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Fixme, That's three times some has told you to use the correct version of HJT. My first message stated in bold red print:

    Make sure you have HJT version 1.98.2 and follow the guidelines on where to install it and how to post a log as an attachment.

    If you want to get problems resolved, you need to help us to help you. The first part of that is following directions. If for some reason you are having a problem getting the 1.98.2 version of HJT onto your PC, you should tell us that. Using the proper version is important as PP stated. The old version will not show or fix many different problems. I understand that you said you are a PC novice, but remember we are not in front of your PC. We can only tell you what to do and we need you to do it and do it correctly. If you cannot follow any particular instructions (for whatever reason), you must tell us and explain why. We will help you get past any roadblocks.
     
  11. fixme

    fixme Private E-2

    I did run Grisoft and here is another Hijack log. I did use the Hijack link again. Maybe I'm not downloading or unzipping it properly if this isn't the right version.
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Now you have the correct HJT version! Do you know that you are way out of date with your IE version. You are running 5.5. It has loads of security issues.

    I'm looking at your log now.
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Make sure you have viewing of hidden files enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://win-eto.com/sp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://win-eto.com/sp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://win-eto.com/sp.htm?id=9
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://win-eto.com/hp.htm?id=9
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://win-eto.com/sp.htm?id=9
    O2 - BHO: (no name) - {467FAEB2-5F5B-4c81-BAE0-2A4752CA7F4E} - C:\WINDOWS\SYSTEM\PN1TCL~1.DLL
    O4 - HKCU\..\Run: [romahere3] C:\WINDOWS\SYSTEM\1XJ7Z5P4PNYM4.EXE

    Boot into safe mode and use Windows Explorer to delete:
    C:\WINDOWS\SYSTEM\PN1TCL~1.DLL
    C:\WINDOWS\SYSTEM\1XJ7Z5P4PNYM4.EXE

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.

    Sometimes this infection can be stubborn. If the above does not work, we may need to use Pocket KillBox to delete files upon reboot.
     
  15. PhilliePhan

    PhilliePhan Guest

    Hi Fixme,

    I know I'm sounding like a broken record (if people still know what records are in this day and age ;) ), but you will not get backups running HJT this way:
    C:\UNZIPPED\HIJACKTHIS!\HIJACKTHIS.EXE

    Also, did you do the last scan in Safe Mode? The reason I ask is that I still do not see the 020 entry normally associated with a SwapX infection. Also, a lot of running processes are gone including these:
    C:\WINDOWS\SYSTEM\WGM8W3Y92X5THD.EXE
    C:\WINDOWS\SYSTEM\TIBS3.EXE
    C:\WINDOWS\SYSTEM\1XJ7Z5P4PNYM4.EXE

    I would like to see if they are still there, if they have mutated, or if AVG got some of them.

    If you want to be able to eliminate all of the malware on your machine, please locate HJT HERE as you did before: C:\PROGRAM FILES\HIJACKTHIS!\HIJACKTHIS.EXE

    Then, rescan in Normal Windows and attach that log.

    I realize that this is probably very frustrating for you! It is for us as well!
    Hang in there and we'll get you fixed up properly :)

    Somebody will check back when they can.

    PP :)
     
  16. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Hey, I have found AdwareAway to be effective in the removal of the win-eto hijacker as well as a few others. Just an idea.
     
  17. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Just as an option if you would like to try AdwareAway for the removal of this HiJacker.
    1)Download AdwareAway
    2)Install, Click "Online Update" (NOTE: After update you must close and restart the application for the updates to be applied)
    3)Under "Remove HiJackers" select "Win-eto.com Hijacker" and click "SCAN ONE"
    4)Look where it says:
    Search Win-eto.com Hijacker ... Start
    Found [0] Win-eto.com Hijacker Objects.
    Search Win-eto.com Hijacker ... Finished
    5)If it detects anything it will show you here.^^
    6)If it detects anything, click remove
    7)Restart!
    8)To make sure HiJacker is gone, repeat steps 3-6
     

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