Need Help: Mice/Keyboard not working intermittently across district

Discussion in 'Software' started by lombardoservicesinc, Mar 28, 2014.

  1. lombardoservicesinc

    lombardoservicesinc Private E-2

    So starting on Tuesday January 7th within our school district we are starting to see mice & keyboards (USB) intermittently stop working. Our users are logging off and logging back on and they will work for some time and then stop again. Some back ground information on our systems as well as things we have tried so far:
    -All machines were imaged over summer with win7x64
    -We keep up to date with windows updates through our wsus server (however we do not release hardware related updates, only critical & security windows updates)
    -Everything was working up & until Tuesday, we have made NO group policy changes since then, last time windows updates went out to our network was Dec. 14th and they were working fine before the winter break
    -It is happening on several different machines throughout our district, Dell optiplex 760, 9010, 790, as well as laptops with USB mice plugged in
    Things we have tried:
    -updating bios to most recent A18
    -adding specific GUID for mouse, keyboard, & usb related devices for non administrative users to group policy
    -un-checking setting for computer to turn off usb ports to converse power
    -re-imaged machines & unchecked & hid the updates associated with MS13-081
    UPDATE: After receiving some great advice from a lot of you guys I went ahead and started looking into the windows update artcle http://support.microsoft.com/kb/2862330, I tried removing KB2862330 on one machine as well as re-installing it on another, still with no success. I also discovered that on October 8th, when this security update went out so did 8 others. In short, 5 were for direct USB core stack & 4 were for Kernel USB. We took one of our labs that has about 20+ machines and on the first 9 we removed 1 update from each of that pack, then on another we removed all 9 updates, and then on another we re-installed all 9 updates.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    I would first off as I don't know what your image consisted of in relation to drivers is to re-install the chipset driver on these PCs as that would be normally the main cause of driver issues with the likes of mice.

    Do not take what Windows gives you in relation to drivers as the best option, in general the chipset, graphics are not the best, they are a starting point to get you going.

    Other issues could be down to what 3rd party security software you run, if its the same on all PCs then try one without said software for a few weeks to test if the issue arises.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds