Need Help- Weridest problem i've ever seen

Discussion in 'Software' started by Blade897, Sep 18, 2008.

  1. Blade897

    Blade897 Private First Class

    Hello all, need to type this fast before my computer turns off on me again. I'm having a very werid problem where i will occasionally get a blue screen saying Bad_Pool_Caller (i wrote down the 0x numbers somewhere so when i get those i will have to post them. But i've also been having another problem which sounds very much like a virus. My computer randomly will just turn off. Before it does turn off however, my mouse goes crazy and goes all over the screen and then it shuts off. I booted in safemode and ran my virus scanner which is NOD32, spybot, and ad-aware. and it found nothing. All i noticed was that it wouldn't turn off in safemode like it did running windows normally. I also noticed that if i kept booting in normal it would turn off. But if i kept it in safemode for a long period of time the problem almost seemed to fix itself and would be fine upon a normal reboot. Well today i started to get that same problem again. I have no idea what is it, it sounds like a virus but i was suprised to find NOD didn't find it seeing as it is a great antivirus. The only conclusion i came to was that this random turn off of my computer had to do with the bad_pool_caller blue screen. Thanks in advance for hearing out my problem, and especially for any solutions there is to offer.
     
  2. dlb

    dlb MajorGeek

    From the little research I did, it seems to be related to a corrupt video driver, or a bad video card (mainly bad video memory). This could also explain the pointer going ape. It could be the main system RAM going bad too, but it's probably video related, especially since it doesn't happen in safe mode. Completely uninstall your video drivers and run CCleaner on both the hard drive and registry when the uninstall is done. Reboot when the uninstall finishes, and reboot when CCleaner finishes. Do NOT re-install the video driver yet. Download and install the newest version of chipset drivers that are available for your PC/motherboard and reboot. Then download and install the newest video drivers available. Reboot again. Hopefully this will help. It might be a good idea to run the system file checker after running CCleaner, and before reloading the drivers. To run the system file checker: insert your XP install CD and click Exit when the big blue window opens. Click Start, click Run, type cmd and press Enter. In the black DOS-like window that opens, type sfc /purgecache and press Enter; let it run. It should only take about a minute, maybe two or three minutes. Then type sfc /scannow and press Enter. Let this run too. It will take a while to finish, maybe up to an hour, so be patient. If it asks you to put your XP disc in the drive, click Retry. If it repeatedly asks you to do this, try putting the CD in your 2nd CD drive if you have one. Once it's done, type exit and press Enter, then restart the PC.
    Good luck! Let us know how it goes!

    (BTW- there is a space after the sfc in the commands above)
     
  3. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    99% of the time when the computer shuts off - it is a heat problem. Something is overheating. Take of the side, boot into normal mode and see if all the fans are running.
     
  4. Blade897

    Blade897 Private First Class

    Thanks for the help guys. Dlb i have tried to follow your steps but unfortunately i could not download the drivers, and currently am using the same ones as before. I'm having the hardest time finding these drivers. I have a HP Pavilion dv8000 Notebook PC, XP Media Center Edition and searching on the HP website i failed to find chipset drivers. I also failed to find a graphics card driver because the one of the hp website says ATI Radeon, while on my device manager it says i have a Nvida Geforce Go 7600 (never replaced my graphics card.) Also when i used another site to download the nvidia gefore go 7600 driver, the nvidia software upon installation told me that it could not find any drivers compatiable with my current hardware. This doesn't make sense. I don't know why it is this difficult to find drivers.
     
  5. sach2

    sach2 Major Geek Extraordinaire

  6. dlb

    dlb MajorGeek

    We really need the STOP:0x... error number. I'm pretty sure it's 0x0C2 (BAD_POOL_CALLER) but I might be wrong. Anyway, here's a download link to GeforceGo 7600 (and many others) for WinXP:
    http://drivers.softpedia.com/get/GRAPHICS-BOARD/NVIDIA/NVIDIA-32bit-ForceWare-GeForce-Go-15655.shtml
    Also, as posted above, having the exact model number would be helpful too. Look on the bottom of the PC. There should be a small white sticker. It will have 'dv8000' on it, and it will have the true model number, something like dv8072us (for example).
     
  7. Blade897

    Blade897 Private First Class

    ah found the stop numbers!
    0x000000C2
    (0x00000040,0x00000000, 0x80000000, 0x00000000)
    You were right they were 0C2. Anyways, thanks for the help on the model number thing, I didn't realize what was written on the bottom of my own PC wasn't my actual real model number. I have found it and am going to install them newer drivers. I hope this fixes the problem. The unfortunate thing is that it is so random, i might believe it to be working when it actually still has the problem.
     

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