Need Help With Popups and Spyware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by pepinak, Dec 26, 2004.

  1. pepinak

    pepinak Private E-2

    I was wondering if someone could help me remove whatever's causing all the popups on my computer. I followed all the instructions in the basic tutorial. The only program that didn't seem to be successful was aboutbuster (it got stuck in a loop saying it couldn't delete a fille). I have run HijackThis and have to file if you need it. Thanks--Derek
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What file was it that About:Buster got stuck on? Give fullpath with filename.

    If you have run ALL the steps of the READ ME FIRST, then:

    Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis as a .txt file attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     
  3. pepinak

    pepinak Private E-2

    Sorry it took so long. I forgot to write down the problem file and had to re-run Aboutbuster (which took forever). Aboutbuster said "Error deleting file C:\Windows\System32\??oolsv.exe" I've attached my Hijack This log as requested. Any help you could provide would be greatly appreciate. Thanks.--Derek
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click Start, and then click Run. (The Run dialog box appears.)
    Type, or copy and paste, the following text:
    regsvr32 /u C:\Program Files\Common Files\Hyperbar\Hyperbar.dll
    then click OK. If a dialog box confirming this action appears, click OK.


    Make sure you have system restore disabled and viewing of hidden files enabled (per the tutorial).

    Please bring up Task Manager by hitting CTRL-ALT-DEL and click the Processes tab. Look for the below process(es) and if found, End them:
    C:\WINDOWS\system32\Dnl7v0Ua.exe
    C:\WINDOWS\system32\Jlmcq.exe

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://minisearch.startnow.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
    O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
    O2 - BHO: (no name) - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - (no file)
    O2 - BHO: (no name) - {4B2F5308-2CB0-40E2-8030-59936ED5D22C} - (no file)
    O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
    O2 - BHO: (no name) - {8DA5457F-A8AA-4CCF-A842-70E6FD274094} - C:\PROGRA~1\COMMON~1\WinTools\WToolsT.dll (file missing)
    O2 - BHO: (no name) - {DE0D8AF6-4D2D-440A-AA1C-6BCBEE785B6C} - (no file)
    O3 - Toolbar: Startnow - {1BC1FC4B-B0D2-4D8D-9307-2E40E2A8C257} - C:\Program Files\Common Files\Hyperbar\Hyperbar.dll
    O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\system32\Elq0i.exe
    O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\system32\maxspeed.exe (file missing)
    O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\system32\maxspeed.exe (file missing)
    O15 - Trusted Zone: *.musicmatch.com
    O15 - Trusted Zone: *.musicmatch.com (HKLM)
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab


    Boot into safe mode and use Windows Explorer to delete:
    C:\WINDOWS\system32\Dnl7v0Ua.exe
    C:\WINDOWS\system32\Jlmcq.exe
    C:\Program Files\MyWay <--- the whole folder
    C:\Program Files\Common Files\WinTools <--- the whole folder
    C:\Program Files\Common Files\Hyperbar <--- the whole folder

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.


    By any chance did you delete spoolsv.exe from your system32 folder when trying to deal with the problem about:Buster was reporting with ??oolsv.exe? They are not the same thing. spoolsv.exe is a required Windows file. The below line from HJT shows that your system cannot find the file to run the service.
    O23 - Service: Print Spooler - Unknown - C:\WINDOWS\system32\spoolsv.exe (file missing)

    You need to locate the c:\i386 or c:\windows\i386 folder on your hard disk. In that folder, locate the spoolsv.exe file and copy it to c:\windows\system32.
     
  5. pepinak

    pepinak Private E-2

    I did everything you asked. There was no folder marked "MyWay" or "WinTools" though. I rebooted and everything seems to be working okay, and I've attached my latest HijackThis log file so you can see if there is anything still suspicious. Thanks for all your help.--Derek
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. But some of the items I asked you to fix last time are still there. Did you miss some of them.


    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {04079851-5845-4dea-848C-3ECD647AA554} - (no file)
    O2 - BHO: (no name) - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - (no file)
    O2 - BHO: (no name) - {4B2F5308-2CB0-40E2-8030-59936ED5D22C} - (no file)
    O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
    O2 - BHO: (no name) - {8DA5457F-A8AA-4CCF-A842-70E6FD274094} - (no file)
    O2 - BHO: (no name) - {DE0D8AF6-4D2D-440A-AA1C-6BCBEE785B6C} - (no file)
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} -


    After clicking Fix exit HJT and reboot.
    Now get a new HJT log and post it.
     
  7. pepinak

    pepinak Private E-2

    I don't think I missed them the first time, but I've deleted them again. Here's my latest HJT log. Thanks.--Derek
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Something is blocking the removal. Please disable all of the protection features of Spybot, especially TeaTimer.

    Make sure the below is not running:
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

    And then fix those O2 lines again with HJT. See if that works.
     
  9. pepinak

    pepinak Private E-2

    That seemed to remove the lines in question. Would you mind looking over my last HJT log one more time to make sure I'm not missing anything that shouldn't be there. Thanks again for everything.--Derek
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your log is basically clean other than the below two lines which can be fixed since the files are missing.


    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
     

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