Need Logs checked

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by james250, Dec 2, 2014.

  1. james250

    james250 Private E-2

    I have a friends laptop that is having issues.
    The CPU is almost maxed out and the Ram is maxed out in normal mode.

    I have done the scans in safe mode.

    TDSSKiller did not find anything and I forgot to save the log.

    Mbam I had them do over the phone I can't find the logs.

    Thanks
    Bax
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. You can remove what Hitman found.

    You might want to try uninstalling Zone Alarm to see it that makes a difference.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    Last edited: Dec 2, 2014
  3. james250

    james250 Private E-2

    Thanks Tim. I uninstalled ZA following their removal procedures. It was an old version and reinstalled the newest version because my friend has a paid subscription. The laptop still has the same issues. Explorer.exe has the CPU and Ram maxed out. Well CPU is between 65-90 %. Memory 2.85- 3.35 out of 4GB

    It is an older laptop and they have "used it like they stole it" LOL

    I'll do a little research in the software section before posting there.

    Thanks again.

    Bax
     
    Last edited: Dec 5, 2014
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The point of the test was to uninstall it and see how it ran without it installed at all! ;) It was a test to find out if it is the source of your problem.
     
  5. james250

    james250 Private E-2

    Thanks chas. I did not think that about that. Insert face palm. I have been trouble shooting and if I toggle off the wireless the problem seems to go away. I'll go back and uninstall it to see what happens.
    Thanks
    Bax
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let us know. ;)
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Toggle off the wireless on what? Your PC or your router?
     
  8. james250

    james250 Private E-2

    Toggle off the laptop wireless.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks like you need to pursue this in the software forum. :)
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I noticed a lot of TCP connections to your PC. Are you running any point to point downloading programs ( like torrent downloader, file sharing....etc ).

    Also is your wireless network protected/encrypted and do you have it password protected?

    Did you try this yet?
     
  11. james250

    james250 Private E-2

    Moving to the software forum.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good luck. :)
     

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