Need Malware Help

Ginny LaneBosley · Apr 18, 2020

I have a laptop that apparently is infected with TR/Trash.gen. I attached it to a stand alone and ran malware scans to find this. The laptop would not logon, none of the "F" keys would work so I could get into bios or safe mode or any of the other fun stuff on the "F" keys. The only screen that appears now is ""administrator password or power password" on blue screen. I have also tried to process the "system disabled 8 digit " number that appears after three failed password attempts. I continue to have the laptop hard drive in a stand alone contemplating formatting and chalk this up to "sucks to be me" ... running windows 10, 64 bit..any suggestions??

TimW · Apr 18, 2020

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive. You must download to a clean computer!!

Plug the flashdrive into the infected PC before you boot up!!

Option1: Enter System Recovery Options from the Advanced Boot Options:

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

Use the arrow keys to select the Repair your computer menu item.

Select US as the keyboard language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account an click Next.

Option2: Enter System Recovery Options by using Windows installation disc:

Insert the installation disc.

Restart your computer.

If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.

Click Repair your computer.

Select US as the keyboard language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Click to expand...

Select Command Prompt

In the command window type in notepad and press Enter.

The notepad opens. Under File menu select Open.

Select "Computer" and find your flash drive letter and close the notepad.

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.

The tool will start to run.

When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

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Need Malware Help

Ginny LaneBosley Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Need Malware Help

Ginny LaneBosley Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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