Need serious help with a laptop. Running Windows XP Professional.

Discussion in 'Software' started by thundermg1swife, Aug 30, 2006.

  1. thundermg1swife

    thundermg1swife Private E-2

    Sorry if this is in the wrong place. I am kind of lost on a site like this.

    Our 11 year old daughter went on the laptop and got on the internet. We don't really know what happened after that. Now, everytime you turn it on, and log in, it will bring up the desktop and then you get the error message that ISAS.EXE must close, send error report or not?
    Then, the blue screen of death. When the blue screen of death comes up, the only thing I can read before it shuts down is "beginning memory dump".

    Can anyone tell me what to do and how to do it? I have tried ESC at the beginning of the load up and also ctrl-alt-del to get into the directory to view it, but, the computer always boots right on up to the log in screen. Any help would be appreciated.
    We are not able to send the error report, due to the speed of which the blue screen of death takes over the laptop.
     
  2. Bladesofhalo

    Bladesofhalo MajorGeek

  3. thundermg1swife

    thundermg1swife Private E-2

    Ok. Now, another stupid question: How do I do that? Boot in safe mode, I mean. Fair warning: You are probably talking to the most computer illiterate person on the planet. I understand the trojan program thing, but, after that, you lost me.
     
  4. Bladesofhalo

    Bladesofhalo MajorGeek

    If the computer is running, shut down Windows, and then turn off the power
    Then turn the computer on.
    Start tapping the F8 key immediately. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    Ensure that the Safe mode option is selected.
    Press Enter.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Safe mode with networking.:)
     
  6. Bladesofhalo

    Bladesofhalo MajorGeek

    Oops, I was gonna correct my earlier post, but TimW beat me to it :mad: .
     
  7. thundermg1swife

    thundermg1swife Private E-2

    Ok, I made it that far, and managed to go into safe mode with networking and now I am looking at a blank screen.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you can't get into safe mode ...and normal always gives you a BSOD ...then about the only thing to do is a repair install ...but be aware that you will still have the viruses ...so once the repair install is done and it wants you to reboot ..then reboot into safe mode with networking and go to the malware section.
    Wordy xp repair install:
    http://www.informationweek.com/windows/showArticle.jhtml?articleID=189400897
     
  9. erikske

    erikske Sergeant

    Last edited: Aug 31, 2006
  10. thundermg1swife

    thundermg1swife Private E-2

    Ok, so, this is probably a worm and it is a lower case L (l) sas, right? Not I? I have managed to get pretty far into this now. Am In the process of using the AKO free pest control and spyware removal programs. I will probably have the husband use the sasser thing tonight when he gets home. I appreciate your help!!!!
     
  11. thisisu

    thisisu Malware Consultant

    [EDIT] Unhelpful, unnecessary comment removed [/EDIT]
     
    Last edited by a moderator: Aug 31, 2006
  12. AbbySue

    AbbySue MajorGeeks Administrator


MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds