Nero 11 / Nero Kwik Error Message & Nero Vision Not Opening

I purchased Nero 11 a couple of months ago from Frys Electronics here in Tempe Arizona. Ive been a long time user of the software. Since way back to 7. Anyway about a month a go I started having issues with it. First off Im running Windows 7 64bit.

1. Nero Kwik When I go to open nero Kwik I get an error message that says:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: kwikmedia.exe
Problem Signature 02: 1.10.146.100
Problem Signature 03: 4f0f9f37
Problem Signature 04: Microsoft.WindowsAPICodePack.Shell
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4b0d088d
Problem Signature 07: 68d
Problem Signature 08: 155
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



Ive been back and forth with Nero Tech Support on this issue for a month. Lastly two days a go I got a message that said they are turning my issue over to the developer and If I had any other questions to write back. Still no word.
---------------------------------------------------------------------------------------
2. Second and lastly I also started having issues with Nero Vision. I open the software and get an error message that says: Unable to load Imaging subsystem. Make sure the program is installed properly...I have contacted tech support about this as well. I havent heard anything back from them as of yet. Im writing here because Im wondering if there is a flaw in the software itself and they just dont want to admit it. Ive checked the Nero Forums from the website and it seems that a great deal of people are having some of the same issues. I was wondering if anyone here could shed some light or maybe know of a hotfix for these two issues. Any help would be greatly appreciated.

 

Hi my friend , you have to uninstall the software

http://www.ideamarketers.com/?articleid=2681789

re install this again , in some cases solved your problem , what is your operation system ? What is your antivirus ? What programmes do you have in your machine ? Which Microsoft .NET Framework do you have ?

http://www.raymond.cc/blog/how-to-c...osoft-net-framework-is-installed-in-computer/

nero is like a devil , you could search for an alternative software !! :wave

 

My antivirus is Bitdefender 2012. I've uninstalled and reinstalled this about 20 times now. That isn't the problem. I just solved the problem with Nero vision. I looked at the properties of the icon and realized that it was looking in the wrong place for the .exe file. Now it opens. I tried the samething with Nero Kwik and it's still crashing. the .NET Framwork isn't the problem either. I'm up to date with that also. I also know that it isn't the other burning softwares that I use. I've uninstalled and run nero without them, and the same issue happens.

 

This is the .NET Framework that I have:


<32Bit>
2.0.50727.5448
->C:\Windows\Microsoft.NET\Framework\v2.0.50727
4.0.30319.261
->C:\Windows\Microsoft.NET\Framework\v4.0.30319

<64Bit>
2.0.50727.5448
->C:\Windows\Microsoft.NET\Framework64\v2.0.50727
4.0.30319.261
->C:\Windows\Microsoft.NET\Framework64\v4.0.30319

< Installed .NET Frameworks >
.NET FW 2.0 SP 2
.NET FW 3.0 SP 2
.NET FW 3.5 SP 1
.NET FW 4.0 Client
.NET FW 4.0 Full

 

Close this thread, I was able to fix the issue!

 

Which was the solution of the problem my friend ? I am glad you sorted it out :wave

 

Well I didn't use either. I purchased the disc version from a retailer and it installed the first time I installed it. Yet after a couple of weeks. I started having issues with the software. So I decided to download the version from the Nero site and use the registration key from the actual disc. It seems the issues got worse. I finally uninstalled the software from the download version, and there was still stuff left over. Then I used the disc to uninstall as well. It seems there are two different elements to the download and disc version. Once I did that, I cleaned out the registry by hand. Then reinstalled with the actual disc. Now I did have to tweak Nero Vision and Nero Kwik to run in a Windows 7 mode with administrator properties to keep them from crashing. The other items in the suite I didn't have to do that. So far I've been able to update the suite and all. If this doesn't continue to work, I will have to migrate over to Roxio which does the same things that this one does.