Netgear Router Kaput?

Last week my Netgear DGN 2200V4 connection to my ISP Plus Net kept dropping out. It got to the point where it would not connect at all and I got a steady red light. I reset the Router and went into the its Web Page setup. I reset It from there to its factory defaults.

When I tried to run the Setup Wizard however, It said it could not recognise the default Password and User Name. Plus Net said they did not think it was the Router but sent me out one of there own branded ones to try. The connection is better but its still dropping out sometimes when I try and load Web Pages.

The Phone line is connected by a cable into the Master Socket and from there by a cable upstairs to my PC.

I am running Windows Ten pro 64.

I would like any thoughts on If my Netgear Router is kaput as its better than the Plusnet one. I only got the PlusNet today. I will see hoe the connection goes for a few days.

 

Depends whether you have ADSL broadband or Fibre-optic broadband with PlusNet.
If it is ADSL, then all telephone connections anywhere in your home must have a 'splitter' with two sockets - one for the phone line and one for the computer. If the splitters are very old, ask Plusnet to send you new ones.

If it is FibreOptic then no splitter is used.

Plusnet routers are actually made by one of the major companies, not Plusnet. Could be a Thomson but may be Netgear too.

If you use WiFi on any device then check the drivers are up to date.

 

You need to contact your provider and tell them your connections are still dropping off after they supplied a different router.

Your router could have taken a damaging surge or spike but if that was the only problem, their replacement would have resolved it.

I agree with Max that if you have traditional broadband (ADSL or Cable) it could be a cable splitter - especially those located on the exterior of your home exposed to the weather. Interior splitters don't normally go bad but I have found interior splitters that mysteriously developed loose connections even though every kid in house vehemently denied any involvement!

In any case, your ISP needs to send a technician out so they can test the "drop" - the cable coming from their j-box (junction box) entering your home leading to the "gateway" device (typically the modem). In your case, that gateway device may be integrated into your router.

If you are losing connections with Ethernet (wired) connected computers too, it is not the wireless side of your network. But again, this possibility is not likely with two different routers.