New computer problems. Help needed.

Just received my new comp from ibuypower.com yesterday.
I'm using an AMD Phenom II x6 1055T and graphics is Radeon 5770 1GB.
I started out playing City of Heroes on Ultra settings, and this is the first time this problem occurred. I turned down the graphics, and the problem continued to persist. Later, playing Sim City 4 and the occurred again. The computer will automatically restart and this is the information it gives me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8005439038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030911-14648-01.dmp
C:\Users\Todd\AppData\Local\Temp\WER-55629-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt



Any help I can receive would be greatly appreciated.

 

I take it this is only happening when you play games, normal Windows use (web browsing, email, etc.) work OK?

I would use the following link and make sure you are using the latest drivers for that video card: http://support.amd.com/us/gpudownload/Pages/index.aspx .

Sam

 

Yes, I uninstalled the drivers, restarted my cpu and downloaded the latest drivers again to make sure it was all correct, and the problem has still not been corrected. The only thing I can think is that it may be a faulty card?

 

If you copy C:\Windows\Minidump\030911-14648-01.dmp (and others?) to your Desktop, zip it and attach it to your next post, I'll try a little debugging, see if we have some clues there.

 

That would be great, thanks alot.

 

I've looked at the first and last of those dumps, both 0x124's; given that the PC is new, I'd be asking for a replacement.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\Documents\Desktop\030911-14648-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1d000 PsLoadedModuleList = 0xfffff800`02c5ae50
Debug session time: Wed Mar  9 19:07:13.799 2011 (UTC + 0:00)
System Uptime: 0 days 0:00:10.110
Loading Kernel Symbols
................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[B]BugCheck 124, {0, fffffa8005439038, 0, 0}

Probably caused by : hardware[/B]

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8005439038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0317d6f0 fffff800`02cd7a79 : fffffa80`05439010 fffffa80`03a02680 fffffa80`0000000c 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0317dc10 fffff800`02bb95a7 : fffffa80`05439010 fffff800`02c325f8 fffffa80`03a02680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0317dc40 fffff800`02b21b85 : fffff800`02c94360 fffffa80`0499d828 fffffa80`0499d820 fffffa80`03a02680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0317dc80 fffff800`02a9a861 : fffff880`01081e00 fffff800`02b21b60 fffffa80`03a02680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0317dcb0 fffff800`02d32a86 : 00000000`00000000 fffffa80`03a02680 00000000`00000080 fffffa80`039739e0 : nt!ExpWorkerThread+0x111
fffff880`0317dd40 fffff800`02a6bb06 : fffff880`03088180 fffffa80`03a02680 fffff880`03093040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0317dd80 00000000`00000000 : fffff880`0317e000 fffff880`03178000 fffff880`0317cbd0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

Usual causes: Hardware, Incompatibility, May be driver corruption.

 

Thanks for the help. I contacted them and they are sending me a replacement video card to see if that corrects the problem. If not, then I'll most likely take steps towards a full replacement. Thanks again.

 

No problem and good luck

 

I've been doing alot of searching about this issue I'm having with my ATI HD 5770. It seems that this problem has been going on with the 5000 series and some in the 4000 series for almost two years, and ATI has known about the problem and failed to provide a solution. Rather than RMA the card and get a new one, I've decided to upgrade to the GeForce GTX 470. Only $100 more and over double the stats. Thanks for the help guys.