new xps 720 will not boot

Discussion in 'Software' started by mickk44, Dec 25, 2008.

  1. mickk44

    mickk44 Private E-2

    Christmas day, yay.
    Hi all, i hope someone can help me as i bought a customer returned dell dimension xps 720.
    It has no operating system with it so i tried to load it.
    After setting boot device i put the windows xp pro disc in and it starts the cycle.
    It gets as far as windows is starting and then blue screen saying it shut down as not to cause damage.
    0x0000007b at the beginning of stop code.

    I tried another hdd with windows on it from another xps pc and gets as far as the windows black bit , about 5 seconds and it reboots.
    I took all the memory out and installed 1 at a time in case it was a faulty stick.

    The bios sees both cd devices and the hdd and everything looks normal.I also installed an ide pata drive from another pc with xp on it and it did the same getting to the initial xp logo and rebooting.
    I am not a technician but have been able to sort out many problems over the years but not this one.
    I have never had a pc desktop that just had sata stuff, just ide.
    Please take pity on me for not being able to afford a new pc.And not knowing what the hell i am doing.
    Thanks in advance.
     
    Last edited: Dec 25, 2008
    mickk44, Dec 25, 2008
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    As its was a customer returned one, why was it returned? was this sold as seen or was their hardware fault with it?


    This is MSFT KB on that stop code http://support.microsoft.com/default.aspx/kb/324103 with some troubleshooting steps for you to take.

    Initial feeling is that as its a SATA hard drive based PC that you at the very start of the XP istall have not installed the 3rd party SATA/Raid drivers, but I'm not upto speed on installing SATA or RAID drivers on Dells as looking at their driver site....

    Did a bit of reading on Dells and SATA and the drivers for SATA are listed under SATA and nVidia Driver MediaShield download and double click and pop the files onto a Floppy, then boot to the Windows XP cd and right at the start you will see a message to press F6 to install 3rd party drivers do so and follow the prompts.

    or a workaround is

    Enter the BIOS and goto SATA operation settings and change the setting to Combination SATA/PATA mode, Save and Exit, then reboot and try installing XP again.

    If it installs ok then all your drivers for that model and XP are here
     
    DavidGP, Dec 26, 2008
    #2
  3. Cat_w_9_lives

    Cat_w_9_lives Major KittyCat

    Cat_w_9_lives, Dec 26, 2008
    #3
  4. PBODY

    PBODY Private E-2

    I recently went thru similar problems and eventually found bad CPU. If you can swap out for a good one, it would eliminate problem. The SATA drive should be recognized w/o problem and RAID only matters if you have multiple drives.

    Pull out everything but one drive and work from there. Swap out memory and if operating system disk is OK them motherboard or CPU is usually culprit.

    Good luck, I know it can be maddening but keep cool and go at it in an organized logical manner. Evetually you'll find problem.
     
    PBODY, Dec 26, 2008
    #4

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