NIS 2004 story

After starting my computer, NIS 2004 icon is in the right hand corner but with no anti-virus showing. I then open my NIS and see that NAV "auto protect" is off and that my e-mail scanning is not working. I then enable auto protect and see the NAV icon in the right hand corner. The e-mail scanning error still shows in NIS. Funny that my e-mail still scans properly and my NAV is updates automatically.

Any thoughts? I am also working with Symantec techs to solve the problem

So far this is what they have given me:

This issue can even happen due to corrupt installation of Norton Internet Security (NIS) 2004. To resolve this issue, I suggest that you please manually remove the registry entires and reinstall the same.

Please follow the document provided below:

Title: 'Uninstalling and reinstalling Norton Internet Security or Norton Personal Firewall 2004'
Document ID: 2003111409501936
> Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2003111409501936

Note: Please follow the section "To uninstall Norton Internet Security or Norton Personal Firewall when Add/Remove Programs does not work".

Prior to installing Norton Internet Security back on the computer, there are a few steps to ensure problem free installation. Please follow the document provided below:

Title: 'Preparing to install Norton Internet Security or Norton Personal Firewall'
Document ID: 2003021114413936
> Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2003021114413936

To install NIS 2004, please follow the document provided below:

Title: 'Installing Norton Internet Security or Norton Personal Firewall 2004'
Document ID: 2003091115031336
> Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2003091115031336

Please let us know if the issue has been resolved.

Any thoughts ?????

 

I would think a clean uninstall/reinstall would fix this too. But then again, I've never had problems with NAV and have never used NIS.