No audio driver

well i dont have sound, no volume control on taskbar, no audio driver

System

Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 2

Manufactured and supported by:

HP company
HP Pavilion
AMD Athlon (tim) 64 X2 Dual Core Processer 3800+
2.00 GHz, 960 MB of RAM



http://www.youtube.com/watch?v=s8ur-LApXmI

this video shows my problem, and if u need more info sure ill reply and if u wanna do teamviewer pm me or pm ur email


im stuck with this problem for 2 month and i cant fix it

 

Hi and welcome to MG's,

please could you run everest ..... http://majorgeeks.com/download4181.html

Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)

Add the report in your next post like this.....

http://forums.majorgeeks.com/showthread.php?t=86880

I also need the exact model of your Pavillion.

 

Have you also tried Microsofts MrFixit here....

http://support.microsoft.com/mats/AudioPlayback/en-us

 

HP Pavilion a1520n

 

im goin in vacation tommoraw, we'll talk about this when i come back? plz

 

Ok no problem enjoy your vacation. I will still post a solution for you to try for when you get back ok!! please let me know if it works though .

Thanks.

 

Ok I need for you to download and install, but do not run yet, Driversweeper....

http://majorgeeks.com/Driver_Sweeper_d6171.html

in device manager > sound/video and games controller> delete any reference to sound drivers i.e.. Realtek. Go to add/remove programs and delete the realtek driver software (if any!!).

Restart your machine in safemode (f8 at boot). YOU MUST ONLY COMPLETE THE NEXT STEPS IN SAFE MODE.

Run Driversweeper by double clicking the icon on your desktop. In the left hand of the main screen you are presented with a set of options, you need to select the realtek sound put at tick in the box, when selected click Analyze then click Clean (please run the clean button twice to clear up any residual left overs). Restart your machine and click out of any "found new hardware" prompts. Follow these next steps in the EXACT order that is shown or the fix may not work ......

1.) chipset..... http://h10025.www1.hp.com/ewfrf/wc/...s&dlc=en&lc=en&os=228&product=404643&sw_lang= ..... follow the prompts to install and restart your machine ignore new hardware prompts.

2.) uaa.... http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=ob-47284-1 ... follow the prompts to install and restart your machine ignore new hardware prompts.

3.) audio... http://h10025.www1.hp.com/ewfrf/wc/...s&dlc=en&lc=en&os=228&product=404643&sw_lang= ... follow the prompts to install and restart your machine ignore new hardware prompts.

4.) audio update.... http://h10025.www1.hp.com/ewfrf/wc/...s&dlc=en&lc=en&os=228&product=404643&sw_lang=

Hopefully you should now have sound !!!! If you do have sound now I would strongly advise for you to update your OS to SP3.

 

This should be your audio driver;
http://h20000.www2.hp.com/bizsuppor...scription.jsp?lang=en&cc=US&swItem=ob-45958-1

 

@ Dan Penny... I had already pointed him to the uaa driver, though I notice that the one that you have pointed him to is a different version....(sp32646)..
and tthe one that I linked is.... (sp33867).. is there any differance to these?? the only thing that I could find is that mine is UK version and yours is US, would there be any conflicts?? I ask this as I help quite a few people here from the US with driver issues and don't want to give them the run around by advising them to install the wrong version of UAA.

Thanks. Iain.

 

My link provides UAA, which is why I provided that link. Doesn't matter where the OP is from. I couldn't find where the OP is (or I missed it). I also missed your UAA, so it really shouldn't matter which the OP uses.

 

http://i1105.photobucket.com/albums/h349/mgl4/Pic.jpg

this is showin on number 1 and 3 on ur installin list

1.) chipset..... http://h10025.www1.hp.com/ewfrf/wc/s...04643&sw_lang= ..... follow the prompts to install and restart your machine ignore new hardware prompts.


3.) audio... http://h10025.www1.hp.com/ewfrf/wc/s...04643&sw_lang= ... follow the prompts to install and restart your machine ignore new hardware prompts.


and i did it in safe mode

 

Hi,
In your device manager I notice that you do not have any warnings beside any of the trees there, especially in the sound/video and games controllers tree, which indicates that there is not an issue with the audio driver. I need for you to check that the windows audio service is started and set to auto start.... go to Start> Control Panel> Admin' Tools> Services scroll down to windows audio and windows multimedia class scheduler and check if the settings and dependicies are the same as mine.......

http://img577.imageshack.us/img577/6517/audioserv1.jpg

if not then set them the same as mine.
One other thing ... when was the last time that you did a thorough malware/virus clean up ?? as the majority of time it is usually malware/virus infection that causes this type of issue, I would strongly advise that you go through the removal steps for you OS here... http://forums.majorgeeks.com/showthread.php?t=35407 ..try to complete all the scans and create a new thread here... http://forums.majorgeeks.com/forumdisplay.php?f=35 ... and post logs in the order requested like this.... http://forums.majorgeeks.com/showthread.php?t=86880

iain.t :major

 

can u do teamviewer and show me. im totally confused.

 

I am sorry that you find this confusing , but it is not wise to let some one who you don't know to gain access to your machine through teamviewer, but, if you wish to allow me access then you will need to send me your ID for teamviewer so that i can take controll and see if I can resolve it this way.

 

Check your PM's.

 

PM ur yahoo acc, or teamviwer account, thx cause i cant open my teamviewer all day and the password changes

 

You need to follow the instructions in #2 of this run through...

http://www.teamviewer.com/en/res/pdf/first_steps_spontaneous_support_en.pdf

give me a time as to when it would be best for the connection ok

 

do u want my id and pass?

 

If you can give me a deffinate time as to when you will be on line, e-mail me and then we can take it from there, I will only need your user/pass just before we connect ok.

 

can u pm ur email, and ill add u and we will do teamviewer. i was busy last days

 

Check your pm's

 

do u have any yahoo or Windows live MSN?

 

Sorry but I don't use any messanger services, like I said before if you can give me a deffinate time that you can be online for we could connect then ok.

 

Tommaraw at 1 pm? ill reply 5 min early my id and pass. and i leave it open

 

can someone help me? anyone?

 

Hey I am still here, I haven't been able to make contact due to the differing time zones .

I need for you to carefully read everything that I wrote in post# 12. If you follow the instructions and compare the images and everything thing looks the same, then it will be something else that is the cause,but, if the images do not look same and do not have the same settings, we can change that very easly, all you need to do is read what I write and follow all of the instructions that I give, they are very simple instructions to follow so you should not experience any issues following them . Everything we do is totally reversable IF something does go wrong, so don't be worrying about messing your machine up .

 

i cant find Windows Audio E, i cant see rest of that and cant find multimedia

 

Do you have any restore points prior to when this issue started ??.

Try running this driver ... http://majorgeeks.com/Realtek_AC97_Drivers_d4400.html .

Do you have a copy of your OS disc ??.

 

this isnt my computer, this is my brothers.

 

well this is my computer but it was my brothers before anyway, it just happened in 1 day. im not sure if it was virus or it got deleted by it self.

i didi install that, u gave me the link

 

I would try to restore the machine back to when the audio was working if you can......

To use System Restore to restore Windows XP to a previous state, follow these steps:

1.)Log on to Windows as an administrator.

2.)Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
http://img810.imageshack.us/img810/1086/step1sb.png
3.)On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next.
http://img822.imageshack.us/img822/9954/step2bs.png
4.)On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.
Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
http://img716.imageshack.us/img716/8104/step3x.png
5.)On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6.)Log on to the computer as an Administrator. Then click OK on the System Restore Restoration Complete page.
http://img594.imageshack.us/img594/2389/step4f.png

If you successfully restored your computer to a previous state, and the computer performs as expected, you are finished.

 

i didi that still wont work.

 

can u give me a time that u will be exact online, and reply here, adn ill give u my teamviewer access

 

Try re installing the driver that is in this folder here.... C:\HP\Drivers\Audio ....
to get to this go to Start> Computer> Double click on C:\ drive> unhide the contents of that drive if prompted to> scroll to find the "HP\Drivers\Audio" folder> open the folder and locate the audio set-up.exe file and double click it to run> follow the prompts to install and re-start your machine.