No Audio

Discussion in 'Software' started by mavrik, Apr 10, 2010.

  1. mavrik

    mavrik Private E-2

    I have a Compaq Presario SR2011WM and my audio stopped working after i called 866- pcsafety and they removed spyware off my computer. i checked the sound driver it is a realtek version 5.10.0.6083 but it is not digitally signed. what do i need to do.
     
    mavrik, Apr 10, 2010
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What is your Windows version and Service Pack?

    Drivers for your PC are HERE just need to pick the Windows version you are using and install if XP the Chipset and then the UAA drivers (if XP SP2 or lower as SP3 has them built in) from HERE and then the Audio. If Vista just install the Audio driver again.

    Also check in Services (control panel > administrative tools) that the Windows Audio Service is Started and set to Automatic.
     
    DavidGP, Apr 10, 2010
    #2
  3. mavrik

    mavrik Private E-2

    i have windows xp sp3. these links are for sp2. any other suggestions. and it is on automatic.
     
    mavrik, Apr 10, 2010
    #3
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Yeah other suggestions are tell us what OS you have at the outset and I wouldnt have wasted my time, however.......

    1. Get 866- pcsafety to fix it as you would have likely paid them to remove your malware, so they should leave you with a fully working PC as thats bad paid support if they dont.
    2. Follow the below as it may work, has for many but not a 100% fix all PCs after malware

     
    DavidGP, Apr 10, 2010
    #4
  5. mavrik

    mavrik Private E-2

    lol.. sorry o thought i put the os in my original msg. 800 pcsafety is a free service provided by microsoft to fix ur malware issues. however.. i did the steps above and they did work. i was able to download the drivers and they are digitally signed. but i still do not have audio :(
     
    mavrik, Apr 11, 2010
    #5
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Check in Sevices that the Windows Audio Service is Started and set to Automatic.

    In Device Manager do you have any devices with yellow ! marks? if so please name them.
     
    DavidGP, Apr 11, 2010
    #6
  7. mavrik

    mavrik Private E-2

    It is on automatic and there is no symbols next to anything in device manager, or under sound video and game controllers.
     
    mavrik, Apr 11, 2010
    #7
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    In Device Manager click View > Show Hidden Devices and anything there thats greyed out in Sound and Video Game Controllers?

    Have you any Audio/Video CODEC packs installed like K-Lite or XP Codec Pack? if so uninstall them.
     
    DavidGP, Apr 22, 2010
    #8

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