No Sound & Ac97 causes PC to crash

Hi this is my first time on this support forum & I need a little bit of help.

My friend gave me his pc to help get the sound working because he does not have a internet connection to ask for help.

I don't know what happened but there is no sound other than the beeps from the computer when it turns on.

I did try install AC97 from realtek but it gets like half way then the PC crashes to a blue screen and the following shows up.

I only wrote down the error codes because the rest was just telling me that my PC has crashed.

Technical information :

STOP: 0x0000007E ( 0xC0000005, 0xF334646D, 0xF7B3EA74, 0xF7B3E770 )

port.sys - Address
F334646D base at F3346000, DataStamp 41107F13

I have attached a report from Everest on my Computers information it might be long because I selected it to make a report on everything as I don't know what you might need.

Any help on this I would appreciate.

 

I uninstalled anything in the Add/Remove list that said Audio Drives there was just one and then installed the one you gave me but it still have so sound.

Also my windows media player does not work if I download a new version and install it would that fix the sound problem because for now Im trying music on Media player classic to see if anything has sound.

 

You have to use this tool to uninstall the old drivers correctly

http://majorgeeks.com/Driver_Sweeper_d6171.html

before you are installing the new one , run this !! :wave

in normal mode - reboot your machine
in safe mode - reboot your machine

 

The speaker on the task bar shows up and it does not have a cross through it I also checked that everything was not set to mute.

Even when I connect speakers and check Sound & Audio in the Control Panel is has listed there "VIA Audio ( WAVE)" this is also in all the drop downs on the other tabs.

I attached a text document that everest made from the specs of the computer I hope thats what you wanted.

I'm not sure but before that "VIA Audio (WAVE ) thing was not there for a wile and during that time even when I put my speakers in the computer would say Nothing was connected but then after rebooting the PC that "VIA Audio (WAVE ) thing came back.

If there is anything else you need please let me know.

 

There was never a need for a sound card in the pc before all there is are 2 sets of USB cards ( they have 4 usb ports on them ) and an ethernet card.

Could it be that the motherboard is faulty ?

 

Please see if the ViaAC97 driver will work for you. I have seen where sometimes the Realtek drivers do not work on the Via chips. But, as the Major says, it is probably a hardware problem relating to your motherboard sound chip. And by the way, I would update to SP3 because you are no longer getting security updates.

http://www.viaarena.com/Driver/vinyl_v700b.zip

 

Don't really want to "butt in" but has the OP checked that he has the MS UAA driver installed as he is still at SP2 !! also maybe that he needs to install the chipset driver first before installing the audio driver. :major

 

Sorry about that Major, I did not think MajorGeeks had the VIA download. I should have checked. :-o

 

Major I downloaded and installed the file from the first link but that never worked.

tgell I also tried the link you gave me but it also never worked although the "VIA Audio (WAVE )" in sound & Audio did change after I installed it.

There will probably be a lot of downloads is I update the pc because its quite old, will it take a lot of my bandwith because I have a small cap.

Would just buying a cheapish sound card be easier ?

 

I Did the first one never got the sound to work the second one opened up a webpage with info on all my Drivers and if they where good or bad it also asks to pay if I want to donwload any.

Do you want the System information that it gives ?