Norton Antivirus

Discussion in 'Software' started by Epo, Jun 30, 2008.

  1. Epo

    Epo Private E-2

    I was wondering if anyone could help me with this problem, I have. Whenever I try to run a full system scan, using Norton Antivirus, it brings up a window labeled "Help & Support", rather than starting the scan. Anyone know how to get back to using the scan ?
     
    Epo, Jun 30, 2008
    #1
  2. Cordialis

    Cordialis MajorGeek

    Well, it's a bit tricky Google-wise. I mean searching for Norton + "Help & Support" triggers hits from all over the Internet.

    But in this "Help & Support" window - try to click "Activation". Then type (copy/paste) your product key. Reactivating your subscription might do the trick.
     
    Cordialis, Jun 30, 2008
    #2
  3. Epo

    Epo Private E-2

    Just tried it, and it didn't work. >_<
     
    Epo, Jun 30, 2008
    #3
  4. Cordialis

    Cordialis MajorGeek

    Write them an email? All Symantec products are supported...
     
    Cordialis, Jun 30, 2008
    #4
  5. Cordialis

    Cordialis MajorGeek

    No, just remembered: there are malware and vira that can shut down your security software. Go to MajorGeeks malware forum and open a new thread. The experts in here can clean your logs. Begin by reading the relevant Sticky thread. You could also run a couple of online scanners like Kaspersky or ESET NOD32. Or all of it.
     
    Last edited: Jun 30, 2008
    Cordialis, Jun 30, 2008
    #5
  6. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    Is this a Norton Antivirus window? Also, do you have the Install Disc?
     
    LauraR, Jun 30, 2008
    #6

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