Norton Internet Security: False Expiration Msg

I have the latest version of Norton Internet Security running on Windows 7 Ultimate 64 bit. From time to time I get a message telling me that the software has expired and can no longer be used. Checking my subscription status indicates I have 247 days remaining and the software can still be used. Norton's so called help tells me to reenter the product key, etc. I have done this, but it doesn't solve the problem. This is an annoyance especially if it happens when I am streaming a movie from Netflix. Has anyone else had this happen and found a way to stop it?

CharlesE

 

It's possible that the expired product popup is malware, designed to capture valid serial numbers so someone else can use yours.

 

My, you have a devious mind (a good attribute in this case). Seriously, the popup does not ask me to reenter anything; it is a warning message with no inputs. The entries one makes for renewing the subscription do not contain any personal information, just the product key. I do antivirus scans at least weekly. I think Norton Internet Security itself should recognize a phony Norton popup and give a warning.

 

I always think in a defensive manner, since malware is so prevalent on the internet these days.

And yes, it SHOULD give you a warning, but that's not guaranteed. Also, it could still be a serial number thief.

Personally, I recommend Comodo Internet Security Free as the security program of choice. Norton is the last one I would recommend. I've fixed tons of computers to date, and it's a standard practice of mine to put Comodo IS on machines that don't have security software, or if they have Norton/other bloatware security apps. Of course, this is AFTER the customer approves the change once I explain to them how good Comodo is (plus, it's completely free). I haven't had a single complaint from any of them, ever, about Comodo.

There are other good free antivirus that people here recommend, such as Avast.

Now, having said all that, I'm not trying to change your mind... if you like Norton that much, and don't mind giving them the money for the program, that's entirely your choice. I was just providing a personal view on an alternative.

I suggest you head over to our Malware section, and completely follow all of the steps in the Read & Run Me First, including posting the logs, so our resident malware experts can help you ensure your machine is safe, and the popup isn't some new form of malware.