norton new subscription hasn't kicked in...

wackywelshman · Sep 16, 2005

Hi, I have just updated my norton internet security 2004 to 2005 spyware version. However as usual the update took a good few hours as I had to remove every last trace of 2004 before 05 would work properly. The first machine I have done this on works fine now, but now I have installed it on another machine (different internet connection?) the antivirus supscription says its not up to date. But when you look at the subscription details everything is fine. any ideas why? it wont let me update my virus defs until i get this sorted....

cheers

bigbazza · Sep 16, 2005

Do you have 2 copies of NIS 2005?
Trying to install 1 copy of NIS 2005 on 2 PC's is probably illegal. Check out Norton's EULA. And if so, you won't get any help here at MG. Bazza
===

wackywelshman said:

Hi, I have just updated my norton internet security 2004 to 2005 spyware version. However as usual the update took a good few hours as I had to remove every last trace of 2004 before 05 would work properly. The first machine I have done this on works fine now, but now I have installed it on another machine (different internet connection?) the antivirus supscription says its not up to date. But when you look at the subscription details everything is fine. any ideas why? it wont let me update my virus defs until i get this sorted....

cheers
Click to expand...

wackywelshman · Sep 17, 2005

hi, cheers for that mate, surely it cant be illegal to install it on 2 machines, i own both! thats a bit tight of them...? is that normal? I dont remember running into this problem before?

bigbazza · Sep 17, 2005

Most often it is illegal to install the same (usually money paid) software on more than one PC. Sometimes "they" will allow you to install it on a laptop and a desktop, at the same time.
I guess "they" figure that you can't use a desktop and a laptop at the same time.

You have to read the End User Licencing Agreement (EULA) carefully. You know, that box that pops up at the start of an install, usually in CAPITAL LETTERS, that most of us don't bother to read. Some particular nasties are occasionally hidden in EULA's, like allowing the software to "phone home" to report various things, pertaining to your PC and your use of it. I have read that Lexmark even "phones home" to report your printer cartridge use. NOTFB, I reckon.

As MG take a stand against software piracy, anyone requesting advice to be able to "crack" software, or install it on more than 1 PC, will usually get a non-encouraging reply, or a pointed reply. Leave it up to you. Regards, Bazza
===

wackywelshman said:

hi, cheers for that mate, surely it cant be illegal to install it on 2 machines, i own both! thats a bit tight of them...? is that normal? I dont remember running into this problem before?
Click to expand...

Jerkyking · Sep 17, 2005

Norton offers a "3 License" version of their software for cheaper than it would be to buy two copies. Wonder if you could upgrade via their site?

DavidGP · Sep 17, 2005

Options to resolve subscription errors

bigbazza · Sep 17, 2005

My advice is to scrub Norton's altogether and download Zone Alarm, Avast and other free stuff from MG. Check out MG's search link. Just substitute whatever you are looking for, where the word Avast appears. The free ones you can install on any number of PC's, provided they are not used for business purposes. Bazza

http://www.google.com/custom?domains=MajorGeeks.com&q=avast&sitesearch=MajorGeeks.com&sa=Search&client=pub-6960825562757852&forid=1&ie=ISO-8859-1&oe=ISO-8859-1&cof=GALT%3A%23008000%3BGL%3A1%3BDIV%3A%23336699%3BVLC%3A663399%3BAH%3Acenter%3BBGC%3AFFFFF

PS: If it is not too late, ask Norton for your money back. Baz

Strange1 · Sep 17, 2005

1st mistake.......Buying Norton anything.
2nd mistake .....Staying with Norton anything
3rd.mistake.......Trying to pirate a copy
4th mistake.......Trying to get help for MG on pirating something.
5th mistake.......Would be, not learning form the mistakes

Concur w/bigbazza. dump Norton and take advantage of all the free software on the web and end with a win/win situation (I recommemd AVG.Kerio,Ad-aware, CCleaner, Ewido) Good Luck.

Jack

DavidGP · Sep 18, 2005

Before we all run into a legality minefield, I think we need to just take stock of what wackywelshman actually owns?

Bazza asked the question

Do you have 2 copies of NIS 2005?
Click to expand...

( or 2004 for that matter as you are upgrading them to 2005 )

wackywelshman said:

hi, cheers for that mate, surely it cant be illegal to install it on 2 machines, i own both! thats a bit tight of them...? is that normal? I dont remember running into this problem before?
Click to expand...

Own both? two licences to NIS 2004?

Do you have 2 pcs with their own licences to NIS 2004 in which you are trying to upgrade to NIS 2005? or just 1 licence and trying to upgrade 2 PCs?

Did you purchase the new 2005 version upgrade* ( AFAIK Symantec don't offer version updates free, but do at a reduced cost for users of Norton products ) online for download?

*by this I mean you cannot get product upgrades free eg. version 2004 to version 2005, but you can get free product updates eg. 2004 v1 to 2004 v2 etc Symantec's Update Vs Upgrade info

IF you only purchased one upgrade licence then it wont work for the other PC, you will have to buy a upgrade/licence for that pc also.

----------------

While I agree with some of the opinions given in this thread they are just opinions and do not help the original request for help! Stay on topic or don't post, unless alternatives are asked for from the original poster.

Strange1 ( jack ) your post was uncalled for in light of we havn't established that wackywelshman is doing anything illegal yet and please refer to my paragraph below,

Any further off topic posts or comments which don't address the original question WILL be deleted!

Strange1 · Sep 18, 2005

Sorry Halo. Please delete my post. I would if I knew how. I didn't know all your stringent rules for posting, but I'm learning. This site is such a valuable tool to myself and I am sure, to others, that I don't want to compromise it in any way. Do tyou have a composite of the rules somewhere that I can access?

Thanks Jack

techiegirl2 · Sep 18, 2005

As a former Norton user, I agree with the board. As well, when you uninstall one version and upgrade to another, there is still code buried deep within your registry. I know this because I tried to upgrade my NAV 2004 to NIS 2005 and it was a nightmare. You might want to check this. Also a license is usually designed for one machine,and you could install a free version of the other one.

Norton is the cosmopolitan of anti-virus but there are many versions that are free (check suggestions on this thread) as well as research you can do.

bigbazza · Sep 18, 2005

Looking forward to hearing from the WackyWelshman again, so we can get back to the point. Sorry Halo. Bazza

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