Norton nuisance

Hi folks. My mother just got a new computer. I "uninstalled" two Norton items which appeared in Programs and features. No other Norton items appear there. I installed avast! Anti-virus for her.

She received an email with a PowerPoint slide presentation attached which, in other words, is a .ppt file. She emailed me and said she could not open this file and that, if she attempted to open it, she got a message saying she needed to download some program. She did not proceed because she was not familiar with the program. I immediately realized that she needed PowerPoint Viewer and installed it for her via a TeamViewer session.

But, if she tried to open the PowerPoint slide presentation by double clicking on it in her email, she would get a popup message as shown below:

I downloaded the Norton Removal Tool and ran it but still get that popup message. She was using Firefox and accessing her email with it. I tried restarting her computer but that made no difference.

Any suggestions on finally and completely eliminating Norton.

 

Also make sure that you have removed all references to Norton in msconfig. I had the same problems with a preinstalled Norton av program. after these are removed, you should have no problem.

 

The OS is Windows 7 Home Premium. I'll post back with an update after I've tried your suggestions. Thanks.

 

Have you tried running CCleaner's Registry cleaner? While I hardly ever recommend it, I HAVE used it to resolve seemingly random issues that are a result of rogue/leftover Windows Registry entries. I'd say if the other suggestions don't work, it's worth a shot.

 

Hi mcsmc. Actually, I thought about that after I left my mother's house. I've used CCleaner for years and I agree it may be helpful in solving this problem.

I think I'll do a double run of Norton Removal Tool, as suggested by Kestrel13!, and also run CCleaner.

 

Today is the first time I've seen my mother's computer since I last posted here. The unwanted Norton popup is no longer appearing. I suspect her restarting the computer since my previous visit with her has resolved the problem. If that's not the reason the popup has stopped, then I'm not sure what is.