Norton's AntiVirus 2002 Problem

Norton's AntiVirus 2002 v8.07.17c seems to be unable to finish a complete scan without generating an error report and closing. I've visited Symantec's support site, and I think the most likely culprit is the massive 1GB video I have on one of my 4 partitions. But I excluded it from a manual scan and had the same results, so it seems the large file might not be the problem.

Symantec also mentioned it might be the Klez worm, so I downloaded their fix for it, and I came out clean. I defragged my hard drive, ran scan disk, and checked for viruses and trojans using Symantec's online scan and still no change. I've recently given up the problem, as I'm thinking of discarding Norton's and going with some other product. Reason being, this isn't the first time I've had problems with Norton's.

I'm thinking the real cause of the problem may have something to do with my 4 partitions. Any help or suggestions are appreciated. To illustrate the annoyance we are all familiar with, this is the common error message generated after Norton scans about 35,000 files and directories:

Oh... and also, I've submitted the error report, and followed it with Help and Support Center, and returned nothing of any help. This was one of my first actions. Forgot to mention it...

 

You could try killing all the processes using something like EndItAll in case something else has grabbed hold of a file the Norton wants to use.

What did the error report say?

I don't like the look of "If you were in the middle of something, the information...might be lost" - were you in the middle of something?

And I also didn't like Norton's feeble attempt in blaming Microsoft for their problem! Why tell Microsoft about it and if Norton knew something about the problem that they think Microsoft could help with, say so or better still come up with a work around.

 

T-Rex.........How bout uninstalling Norton, then re-installing it?
Grant you, if you have dial-up, you'll be a few hours reupdating the definitions, but what the heck, may make it all better again.
I run Norton internet Security 2002 (firewall and anti-virus), and never had ANY problems with it. However, one of my buds had the same program, and had all kind of trouble with it. He reinstalled it, and has been ok ever since.

 

Not a bad idea, Brian C... but like you said, it'd be a bìtch ta have ta download all those updates again. There should be a way to back-up those definitions and such, so people like me on a 56k don't have to download them again... but hey... whatever.

It was weird at first ... I don't know if I can explain this, but ... here goes. When I'd initiate a manual scan, it wouldn't scan more than 5 files, and like the support site suggested, it kind of looked like a worm... because while displaying the current directory Norton's was scanning, backslashes for the parent directory doubled or quadrupled ... like this:

C:\Documents and Settings\† T-Rex †\ then
C:\Documents and Settings\† T-Rex †\\\\cookies and then!
C:\Douments and Settings\† T-Rex †\\\\\\\\\\My Documents

until it produced an error message... but not the same error message as the above attachment. Stupidity on my part ... I didn't save the Event logs which specified what module caused the error, but I remember it being ntl32.dll or something very close to that.

So it was a .dll file to start with, but after taking some suggestions from Symantec's support site, including disabling the 8.3 name creation and running the FixKlez.com file that detects the presence of a worm that could possibly cause this. Neither rendered results. I gotta go for now... sorry ta cut it short, but I'll keep the thread posted. Thanks for all the help guys.

 

Yeah T, Don't know how long updating would take. I DO know it would take me about 3 hours. But thats with the Internet Security crap too. I don't think just virus definitions would take anywhere near that long though. Thats so weird about the backslashes thing. But the way that error message says a problem in the scanner module, sounds like some stupid part of the program messed up. You know the story, one stinkin little file gets slightly corrupt, and kaput. Program can't run thru.

 

Yeah... and come to think of it... the troubles I've had with Notron's before, mentioned earlier, it seemed as though Norton's couldn't recognize my partitions... kept generating an error something like "cannot find computer.cda". That was a long time ago, and I know that extension can't be right, because that's compact disc format, isn't it? And it seemed to me like it couldn't recognize where the master boot record on each disk resided. Re-install sounds like the way to go ... I'll try it, though I may procrastinate for days...