Not sure if Spyware - cannot get online

At least for the most part. THis morning I was able to get online with his computer. Have DSL. (I am trying to get this computer back up and running correctly for this guy) installed Trend Micro PC-Cillin Internet Security. It scanned and found 11 virus files while instalilng. Installed AdAware. Found 2,810 objects, along with Trend Micro finding about 50 more trojan, virus and spyware files while scanning with AdAware through the real time protection. (Also found it odd that after quarantining and deleting with Ad Aware the My Documents folder popped upen??) Took care of all that except for a few foles that AdAware coudl not delete and said woudl on reboot. Apparently deleted all but one when I ran after reboot still came up with inable to delete C:WINNT\system32\aytiveds.dll. Then could not get online. Initially and even now on system reboot the System 32 folder automatically pops up. But now when open IE a Work Offline diagnostic pops up. With options to connect or stay offline. Does not matter at all what I click it will not go anywhere, says not available or not available offline one or the other depending on what I click. THe only time it did get to a website was right after reboot it opened up to search200.com or somethign of that nature. PLEASE help me I am at my wits end. I cannot get anywhere to download any different software. What should I do? Every time I run AdAware after rebooting it somes up with almost 100 new objects, including 1 or 2 processes each time. And I cannot update AdAware or Trend Micro ( I assume because of the unable to connect thing?)

Please - any help greatly appreciated. But I will not be abe to try your suggections til tomorrow when I am back at that house. I will be sure to let you all know though. Thanks so very much.

 

I can only help you with a few aspects of this problem... ADAWARE has in setting to scan on boot,,you can disable it,, Also sounds like in the process of cleaning up your PC you have probablylost some registry items,,,it may be time for a format of the hard drive,,,do you have the abilitys top cack up any important files ?? if so,,back thenm up,,,and reformat the drive, making sure beforhand you have your operating system and drivers to reinstall,,,if all goes well,,,should be like a new computer just out of box after , formating drive and reinstallation of your operating system,,, think it would be hard to point at one problem,,concidering the amount of changes that were made during the ad aware removals and the other software removals,,anyway,,,Good Luck,,,Glenn

 

Sorry MA,,,I did referance to back up all files ,,,hope you can indeed help to recover this persons PC,it just seemed with the amount of files removed would be a complex operation,,will be watching the steps,,,,Glenn

Sorry for any inconvienience, Glenn

 

I will be trying aby steps that I may have missed on that list when I go there tomorrow, but I cannot download any new software (such as Hijack This) because I am unable to go to any useful websites. I am online here at my house, so if there is anything that I can download here and burn to a cd to take there with me I can do that, but as of now I am printing that list out and will take it with me tomorrow.

I cannot wipe everythign off that computer. Dude wants his computer fixed, but does not have the disks to it. Teenage football playing sons and their friends who messed the thing up to begin with seem to have misplaced them. lol But knowing this is it still a good idea to turn of system restore?

Also I am unable to do the online scan at Trend Micro. Even from the beginning it has not run. It will say that it is downloading (before I was unable to get online) and get to about 25% then start back over at 0.

I will be back tomorrow to let you all know what happens. In the mean time I woudl appreciate any other advice you can give.

 

Could someone help me out here with the VX2 Cleaner for AdAware. I need a direct link I can take to this computer tomorrow and hopefully be able to go there right after startup to download and install it (I know that the program I am having problems removing is this VX2 at least). The link in the "use these steps first" post goes to a download for Real Player games...? whats up with that?

 

Here is the link for the software you requested, sorry about last post , hope this help you out, Its from the MG website,Glenn

http://www.majorgeeks.com/download4283.html

 

Thanks so much for all you guys' help. I will let you all know how it goes tomorrow. Nighty night.

 

Wel, I went there this mornign and tried to get online with no luck. Could not even get into email. But I foudn the guy's disks and since there was nothign of any value on the computer anyway I wiped it all clean. His son is very happy now - has his own (almost) new computer for his school stuff. Thanks for all your help on this.

Now, tomorrow I have to finish up his mom's computer - and she has dial-up (ewwwww). Hopefully I can get somethign done there without having to wipe it out. But as I said the problem is that I can;t get anythign to pull up online if it has anything to do with antivirus or almost anything. Wish there were a simpler fix or that I did not have to wipe it out.