Numerous Pop Ups, Avast & Norton Installed At Same Time, Computer Running Slow

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mondola, Nov 8, 2019.

  1. mondola

    mondola Specialist

    Tried Norton removal Tool, but still see Norton Download and various Norton pop-ups and right click menus.

    Google Chrome runs at start up for some reason hogging resources.

    Various pop ups, but they seem to have died down (Google infected).

    Disk and CPU max out frequently.

    Log files attached.

    Thanks in advance...
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please re-run Hitman and have it remove:

    Potential Unwanted Programs _________________________________________________

    HKLM\SOFTWARE\Classes\Software.OneClickProcessLauncherMachine.1.0\ (BoxoreOU)
    HKLM\SOFTWARE\Classes\Software.OneClickProcessLauncherMachine\ (BoxoreOU)

    Reboot and rescan with Hitman and attach the new log. Please tell me how things are running.
     
  3. mondola

    mondola Specialist

    Done. Logs attached. CPU and disk spiked during scans, but otherwise seems settled. No more Norton pop ups, and appears to have gone from right click menus. Chrome isn't continuously running either...
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good, that particular infection has been troublesome for a lot of people.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
  5. mondola

    mondola Specialist

    Yeah, it wasn't pretty.

    Thanks so much. All done and dusted and behaving a lot better now.

    :)
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Safe surfing! :)
     

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