Office 2003 and Win 7 x64

Discussion in 'Software' started by bomber1712, May 2, 2010.

  1. bomber1712

    bomber1712 Private E-2

    I bought a new laptop, ASUS K72F. It has a i3 processor, Windows 7 Home Premium (x64), 4GB RAM. I have installed Office 2003 Pro. Word and Excel run fine.

    Outlook is causing me all sorts of headaches! After many attempts, install and uninstall (and even a couple of system restores!), I was able to get Outlook to finally run. I skipped the email set up, because in my previous attempts, that is where the program became unresponsive.

    Once the program opened, I then tried to add an AOL email account. I entered all of the information (incoming, outgoing, user ID and password). It told me that my account had been successfully set up. Then, it attempted to get the AOL mail. It asks me for my user ID and password (already pre filled), I confirm and hit enter. The program IMMEDIATELY says (Not Responding) in the title bar. I have left it alone for 1/2 hour, and nothing. I CTL+ALT+DEL to end task. Then, try to run, again. Now, it says since it didn't run properly, do I want to run SAFE. I tell it yes, it gets to the account, I verify and hit enter, and it immediately becomes unresponsive. Close via task manager. Open again, it says I should "Repair". It goes through the repair process, tells me all OK. Restart, same problem. I cannot get the program to start, at all, since I built the account.

    Please help!
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What antivirus and security software have you got installed?

    Possible is, if you have Norton installed is that the Office Plugin it installs is cauing this so disable it to test, instructions HERE, if you have other security software and not Norton, then check the options of the app for an office or email plugin/scanner as disable it.


    Have you updated to latest service pack for Office 2003?
     
  3. bomber1712

    bomber1712 Private E-2

    I am running AVG.

    I worked on the issue all day, and night. I believe that the issue was with the account settings. I ended up with a running Outlook. Once I had gotten all of the settings right (Password was the issue with AOL account). I now have 3 email accounts on the laptop, running Outlook.

    What I can't understand is why Outlook would just stall if my settings weren't right. Most programs would run, but give an error message. I also don't understand why Thunderbird does such a better job of installing accounts. Adding an account to Thunderbird is nearly automatic. Outlook is a beast!

    The only reason I am using Outlook at all (ready for this) is so when I add a contact, I can include a birthday and anniversary, AND when I enter these in the contact, Outlook automatically puts these on the Calendar with a reminder!

    Thunderbird with Lightning doesn't do this. Zimbra Desktop doesn't do this. Any thoughts?
     
  4. Earthling

    Earthling Interplanetary Geek

    Well, now that youve put all that effort into it, and it's working, then you might as well stick with it, for the present at least. Personally though I think Outlook is an absolute monster, so I would convert all the accounts from POP to IMAP so I could use Thunderbird in parallel and enter all those birthdays as recurring events at my leisure. When that was finished I'd give Outlook the big boot ;)
     
  5. usafveteran

    usafveteran MajorGeek

    I thought I'd mention Google's free online calendar. With it, you can set up automatic email notifications to you of birthdays, etc. So, you could use it along with any email client. Perhaps I should also mention Google's gmail can be set up to work as POP or IMAP email.
     
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Yeah sadly Outlook does suffer at times from the 3rd party add-ins causing issues with it, which is why I suggested disabling the email scanning part, could also turn off all 3rd party COM Addins, from the Options menu.

    But as you seem to have this fixed now, I wouldnt change any settings. But would get latest service pack (SP3 if memory serves) if you dont have it already as it could have a fix for unresponsive email settings etc.


    I have noticed setting up email in Outlook 2003 being a pain reciently (with Windows 7 32bit laptop), friend couldnt get his online email to setup, kept asking for the password to the account, just didnt want to save, and each time OL was opened it would have the password missing, tried many things including disabling the Norton add-in and creating new profiles as did think the account was corrupted, migrated to Office 2007 and all worked ok, not the best fix but he happened to have a version of Office with 3 licences it was a viable move, especially as OL 2007 and for that matter OL 2010 auto setup most accounts from just email and password.

    The other options are all good, do like Lightening and use Gmail/Google Calendar as well as Outlook 2007/2010 and Office Online.
     
  7. Earthling

    Earthling Interplanetary Geek

    This was a known issue with Outlook 2002 for which M$ said that for security reasons it would not issue any fix. We had to use a script to get it to work. Not heard of it with 2003 before though.
     
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Yeah not come across it before last few months, maybe an update to Office, could be a 3rd party or could be Windows 7, dunno, but dont these days work alot with older Office versions, use 2007 in work and at home, just migrated fully to 2010 last week and loving it.

    Worth keeping an eye on tho in case it appears more often with Windows 7 and Office 2003 users.
     

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