office pro 2003

recently whenever i try to open up any office programs ie word, excel an automatic microsoft installation icon pops up:

microsoft office professional edition 2003

click ok, to try again, or enter an alternate path to a folder containing the installation package 'PRO11.MSI' in the box below.


anyone have any idea what this is or how to shut it off? i received this office from my university through their license, but i've never had this problem before

 

Office is trying to instal a component that wasn't installed at the initial setup

Put the disk in the drive and click ok.

ALternativly if you have enough disk space, goto add/remove programs and 'change' the office 2003 components and make sure everything is installed on local computer.

Matt

 

i followed the above procedure, but it still didn't fix the problem. i'm not sure if this helps, but it only does it on my wife's user account (xp pro) and not on mine (the administrater account), also i noticed when her word file does come up it shows "scanning for viruses" down where the page number would regularly be shown

 

See if this MS article might apply, http://support.microsoft.com/?scid=kb;en-us;828376&spid=2520&sid=439

Steve

 

thanks mata, but even though that article seemed to describe my problem it didn't provide a resolution. the thing is i am not sure why this is only happening on my wife's user account

 

i'm not sure if this has anything to do with it, but she just informed me that when she logs in notepad pops up with this text:


[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

 

To fix the notepad issue please see this Microsoft Article

 

well that did fix the notepad problem thx, any other ideas on this office problem?

 

Is your wifes account a limited account ? She may not have permissions on the Folder where Offfice holds offline instalation files.

If she is a limited user, can you temporarily make her an administrator.

OR

Log in as administrator and rerun the office installtion (From add/remove programs select change for office 2003) Make sure ALL commponents are selected as 'Run From This Computer' not 'run when first needed' or 'do not install this component' Then finish the installation reboot and try again.

Matt

 

i tried what you suggested running them ALL as 'from this computer', but the installation is interrupted with the same error as microsoft cannot find this file?

'click ok, to try again, or enter an alternate path to a folder containing the installation package 'PRO11.MSI' in the box below.'

 

Put your Office CD in the drive and then navigate to the file on the CD when it says this. I think what has happened is you have installed Office but have later removed the offline Instalation Files.

 

Try the Detect and Repair command on the Help menu of Office. Using this command corrects identifiable problems such as missing files, corrupt files, registry omissions, or damaged registry entries. It replaces the .msi file if it was deleted, damaged, or is the wrong version.

Using the Detect and Repair command usually requires you to provide the installation CD for the version of Office currently installed on your computer.

Steve

 

so there is no way to fix it for the most part without the installation cd? err, that means i'll have to wait till school starts next month

 

Did you recently run a Registry Cleaner App?

If so, you might have deleted a key needed by Office.

Most make backups. You could replace a deleted key if this is the problem.

 

no, i don't believe so

 

Apps like CCleaner and so on have Registry cleaners. Have you run something similar recently?

 

yes, i run cc cleaner regularly, yikes

 

CCleaner backs up if it is set to.

You can restore any recent cleanings. This could help if you can go back to the date before you started having problems.

This might not be the fix you need but is worth a try.