Old Storage Comptuer Infected...ran Read and Run me...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Saraswati, May 16, 2011.

  1. Saraswati

    Saraswati Private E-2

    Hi,
    I have an old VIAO desktop running Windows XP Home Edition Version 2002 with service pack 3.

    The problem is that no applications will initialize and not files will open. Someone gave up on this clunker but since I have no other computer, I have pulled this oldie out of storage in an attempt to use it minimally and recover the files....

    Here's what happened:



    Problem: no program file or apps will launch. Can't edit or remove programs because I can't access control panel in normal mode
    Only able to access internet...can not use anything installed on the desktop or elsewhere in normal mode. Can not install and set up a new antivirus.

    In safe mode:

    uninstalled old antivirus
    installed avast
    Could not uninstall Java 6 updates 5, 7, 17 (not accessable)
    could uninstall netscape
    dounloaded new Java
    can't install new Java. Windows Installer reads "The System administrator has set policies to prevent this instalation"
    tried to run Java set up as administrator. Error Message reads: "a divice attacted to the system is not functioning.

    Followed ALL other MG suggestions to delete old Java for NO CLUE's post with this same issue: (including trouble shooting with SunRa)
    ran ccleaner and ccleaner reg cleaner.
    Downloaded and followed all trouble shooting options for SunRa could unzip but could not use file. Error same as Java install error.

    couldn't run windows installer clean up instillation: error reads "Command line option syntax error, type Command/? for help"
    manually deleted Java files from C drive
    Icons in Control Panel are still there but no files in the Control Panel Java center.

    rebooted: updates still show in install list in control panel
    tried to install new Java anyway now that old files were manually deleted: Error reads "system admin has set policies to prevent this instillation.
    Ran as admin, error reads "a device attached to the system in not functioning.
    moved on to rest of read and run me.

    Can't determine system bit count.
    winmsd.exe bring up the Help and Support Center for Viao.

    Sysdm.cpl shows XP Home Edition Version 2002 SErvice pack 3

    Fix it for me shows: same error message as JAVA

    put msconfig to normal start up mode.

    no known malware programs to uninstall

    disk emulation softwear disabled

    Can't download or open the page for combofix

    Couldn't download Root Repeal, not sure of system bit size.

    ran SAS and got a log

    Downloaded REVO installer

    tried to uninstall Java: error reads "Windows installer Servce could not be accessed.
    four left over registry items

    Scanned for left over registry items. Warning reads " Note: please carefully verify the bolded items! Only checked bolded items and their subitems will be deleated"
    Example feature: 8A0F8423318660117AB7000B0D610005
    (114 registry items found)
    I cancelled because I didn't know how to verify

    ran mbam + log

    MGtools Process Dll.exe-
    application Error: The application failed to initialize properly (oXc0000135) Click on OK to terminate the application.

    Yikes! Thanks if you can offer any help here...
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    See error message type 4 for the problem running MGTools Using MGTools Then try again.
     
  3. Saraswati

    Saraswati Private E-2

    Thanks Kestral13!,
    I must have missed that. Unfortuanately Microsoft. NET would not install.
    Error message reads: Microsoft. NET Framework Setup failed. If this problem continues contact Product Support Services...

    any other suggestions?

    Blessings
    Saraswati
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Think I am going to have to send you off to the software forum at some point. Try and run this:

    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.
     

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